Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy-to-use drag-and-drop feature, enabling even those with minimal tech skills to design attractive websites. It's especially useful for small businesses, providing a cost-effective way to add new pages without a developer. Merchants also value its device optimization capabilities. The customer support team is often commended for their swift responses, expertise, and proactive problem-solving approach.

September 5, 2023

Its a great app with a great customer service! Thanks Matt for your prompt support for solving some minor issues that we had with our store.
Best service ever!!
Keep up the good work SHOGUN!

ADAE Dental Online Store
China
Almost 4 years using the app
Shogun Labs, Inc. replied September 6, 2023

Hi there, we appreciate the kind words. Thank you so much for leaving us this review and sharing the feedback with respect to your experience with Shogun and our support team. 😊

I am glad Matt could help and I'll be sure to share this with him.

We also look forward to assisting you again in the future. Thanks for your love and support. 🫡

Sweetan | Client Services
Shogun Page Builder

November 3, 2023

Really good customer support and easy to use app. Lots of customisable options and on hand help if something goes wrong!

Modish Furnishing
United Kingdom
About 2 months using the app
Shogun Labs, Inc. replied November 6, 2023

Hi there, Bryony! Thank you for taking the time and leaving us a review.

We appreciate the honest feedback and are glad to hear that your experience with Shogun and the support team has been such a positive one.

We will be here to assist you again should you have any further questions for us. 😊

Sweetan | Client Services
Shogun Page Builder

September 14, 2023

I am so grateful for the help that I received to reconfigure images on a landing page. Leah was incredibly knowledgeable and quick to address the issue. She even recorded a video explaining how to fix the issue. I am extremely happy with the support!

Eyewords
Canada
About 2 years using the app
Shogun Labs, Inc. replied September 18, 2023

Hi Jen! Thank you for taking the time and leaving us a review. 🎉

Leah is indeed amazing and I am glad to hear that she was able to resolve the issue for you with the recorded video that explained how to fix the issue. We appreciate the kind words and I am happy to share them with our entire team.

Please do let us know if there is anything else we can assist you with. 😊

Sweetan | Client Services
Shogun Page Builder

June 8, 2023

The support team was very helpful and effective! James P. responded within minutes and was able to fix an error on our landing page. Thank you so much!!

Black Limba
Spain
Over 4 years using the app
Shogun Labs, Inc. replied June 10, 2023

Hey there, Diego! 👋 Thanks for writing about your experience in the form of this review.

I am happy to hear that James was able to help resolve the issue on your landing page. I have shared the feedback with him and our entire support team.

We'll also look forward to assisting you again in the future. 🫠

Sweetan | Client Services
Shogun Page Builder

September 18, 2023

Shogun has totally lifted my website (I was previously using a free Shopify template)! I'm not an IT guru, but find the page creator easy to navigate using the Shogun guides. The customer service has been outstanding! Easy to book using Calendly, and Sweetan on the Support team is so very helpful. He has been very patient and taught me how to use and get the most of Shogun, including how to use and get the benefits from Sections.
I would highly recommend.

Rays of Grace Coaching
United Kingdom
4 months using the app
Shogun Labs, Inc. replied September 21, 2023

Thank you so much for taking the time and sharing your experience, Charlene.

We are super glad to hear that Shogun has lifted your website and that our app has been easy to navigate with the guides and the help center documents.

I am very happy to hear that I could help. It has always been a pleasure to communicate with you and we'll look forward to assisting you again in the future. 😊

Sections are indeed very powerful and I am glad you are utilizing the feature. Thanks for the honest recommendation. 🫶

Sweetan | Client Services
Shogun Page Builder

August 31, 2023

Incredible app to test out new page designs with amazing customer support that came to our rescue when something stopped working suddenly.

Black Buffalo
United States
About 1 year using the app
Shogun Labs, Inc. replied September 1, 2023

Thanks for sharing your honest feedback in the form of this review, Zach.

We are super excited to hear that you are finding Shogun to be an incredible app when it comes to working on page designs. We are working on some cool new features and we'd love for you to try them out as they are released.

I will be sure to share the kind words with our entire support team. Please let us know if we can help you with something else. 😊

Sweetan | Client Services
Shogun Page Builder

October 6, 2023

Really easy to create pages and support is always super fast and first class!

French Village Bakery
United Kingdom
Over 2 years using the app
Shogun Labs, Inc. replied October 9, 2023

Thank you so much for leaving us a review, Stephen!

We are super glad to hear that Shogun has been easy to use when it comes to creating and working on the pages and designs. Our support team is always here to assist you and we'll look forward to assisting you again. 😊

Sweetan | Client Services
Shogun Page Builder

August 23, 2023

We've had a great experience using Shogun. We built a beautiful homepage and landing page quickly and had great support from the customer service team. They helped us with any issues we ran into promptly and even jumped on a few video calls to take us through some training. Sweetan has assisted us a few times and was incredibly patient and knowledgeable. Their online tutorials and community posts are also a great help, thanks, guys!

LAPOCHE
Australia
5 months using the app
Shogun Labs, Inc. replied August 28, 2023

Hi there, Stephanie! Thank you so much for taking the time and sharing your experience. We are very glad to hear that Shogun was helpful in designing a beautiful homepage along with other landing pages. 😊

It was really great to communicate with you and I am happy that I was able to assist you. We are continuously working on adding more help center documents and tutorials as we understand they can be super useful.

Please don't hesitate to write back and we'll be here to assist you again. 🫶

Sweetan | Client Services
Shogun Page Builder

June 28, 2023

Always very easy to use. I had to contact help recently as I couldnt work something out and the help received (from Sweetan) was super fast and excellent - completely solved the problem. Excellent service.

Rachel Jackson
United Kingdom
Over 1 year using the app
Shogun Labs, Inc. replied June 30, 2023

Hey there, Cora! 👋

Thank you so much for taking the time and leaving us a review. It was great to communicate with you and I am glad I could help. It makes us proud that your experience with Shogun and the support team has been wonderful. Thanks for the kind words. I will be sure to share this with our entire team. 🫶

We appreciate your love and support and will look forward to assisting you again.

Sweetan | Client Services
Shogun Page Builder

June 26, 2023

I submitted several tickets and always got prompt responses from their team. Alex and Reese have been especially helpful and even took time to demonstrate things over a zoom call. I had all of my questions answered and they even took the time to show me something upcoming that I am particularly interested in. I love the app and plan to be using it for a long time.

Very knowledgeable and friendly. Will do business with again!

Avery Claire & Company
United States
7 months using the app
Shogun Labs, Inc. replied June 27, 2023

Hi there! We appreciate you taking the time and sharing your feedback in the form of this awesome review.

I am happy to hear that Alex and Reese were able to help and answer all the questions for you. I am also glad to hear that the learning session was useful.

Thank you so much for all your love and support. Please don't hesitate to write back to us if you bump into any issues. 😊

Sweetan | Client Services
Shogun Page Builder