Reviews (2,068)

Overall rating
4.6
Counts per rating level
  • 70% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, making it ideal for those with minimal technical skills. They value the customizable email templates and the free tier that allows up to 10,000 emails per month. The built-in analytics are also a highlight, helping track and optimize email campaign effectiveness. It's especially beneficial for solo entrepreneurs and beginners in email marketing.

Edited July 11, 2020

Hello Shopify. I like the idea of this email being created by Shopify itself. However, this app is missing A TON of important features. Is there a way that you guys can add the following automatic emails:

Order Confirmation, Order Cancellation, Order Follow-up, Shipping Notification, Delivery Notification, Abandon Cart, Product Recommendation, Birthday and Cross Selling.

Also can you guys add features like, social icons in the footer of the website and website information.

Buttons for: Order Tracking, Order Cancelling, Order Editing, etc.

Thanks!

Fine Art Imagery
United States
5 days using the app
April 30, 2020

First I thought: GREAT! and it already is, but I thought there will be more included, than just the newsletter tool... Forms, Automation e-mails etc.
But no. That would be so great, to handle it all in shopify directly without any third party.

pia norden
Austria
5 days using the app
Shopify replied May 5, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication between us.

Amy l Shopify

February 14, 2021

If would be better if can send emails too all customers ever paid. For a new online business we do not have a lot of subscribers.

THUNDERHAWK LURES
United States
5 days using the app
April 23, 2020

Hi,
Able to upload the Shopify Email App but very limited for personalization the marketing e-mail. Any help please ?
Just by exemple, Not able to add a Text section over the logo section.

Groupe Montagne Explore
Canada
5 days using the app
Shopify replied April 24, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication and see how I can help.

Amy l Shopify

Edited April 15, 2020

Finally, an email app with justified fair charges for small businesses and big businesses alike, looking forward to all the Goodness offered by the app. And I believe it's going to be such an important part of the Shopify ecosystem. All the best wishes for them :)

But ATM, it's not working, and showing this notification, Which is very unprofessional, TBH:

" Shopify Email is coming soon

Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available. "

OrderNation
Pakistan
5 days using the app
May 11, 2021

I was blown away !!!! I just canceled my subscription to my other email marketing software. I also LOVEEEE that they are already branded and allow for filters to be saved !

Black Vanity LLC
United States
5 days using the app
April 17, 2020

I have to say you guys professing you are E-Commerce experts has to be questioned at times. It would appear that after all the 'testing' you have done, your team on this has completely ignored the most basic user (customer) experience. We like others find its not available for our store. ... but YOU ONLY DISCOVER THIS AFTER YOU HAVE INSTALLED THE APP.
I don't understand...I installed the app and it says:
"Shopify Email is coming soon"
Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available."

Come On .. its just basic.

Cocorose London
United Kingdom
4 days using the app
Shopify replied April 17, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. Its feedback like this that helps us to improve! I'm going to send you an email to open up the lines of communication and see what I can do for you here.

Amy l Shopify

December 7, 2020

this app is really great to market your business through emails. I do want more templates and options to include photos

LANI B, LLC.
United States
4 days using the app
April 18, 2020

Hello, the app is not working for me at all. It just loads blank, how can I actually use it, I am looking forward to seeing the email marketing app Shopify has built .

DEADINCIDE®
United States
3 days using the app
Shopify replied April 20, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. Its feedback like this that helps us to improve! I'm going to send you an email to open up the lines of communication and see how we can get this fixed for you.

Amy l Shopify

September 15, 2020

No "thank you for subscribing" email possible!? More expense and time wasted on another app just to get this feature. What a glaringly obvious failure.

Amanita Audio
Australia
2 days using the app
Shopify replied September 22, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are continuing work to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.

Claire l Shopify