Reviews (2,068)

Overall rating
4.6
Counts per rating level
  • 70% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, making it ideal for those with minimal technical skills. They value the customizable email templates and the free tier that allows up to 10,000 emails per month. The built-in analytics are also a highlight, helping track and optimize email campaign effectiveness. It's especially beneficial for solo entrepreneurs and beginners in email marketing.

Edited November 30, 2020

It was super easy except we did a free gift with every order and that was not an option in your choices. But overall very simple and a nice canvas.

Benitez by Baylen Levine
United States
About 10 hours using the app
March 20, 2022

Can anyone tell me how to set up an automated welcome email? I can't seem to figure out how to do that. I like the layouts and design, but I might need to switch to another app, if I can't streamline this a bit.

Catskills Vintage & Co.
United States
About 10 hours using the app
Shopify replied March 30, 2022

Thank you for taking the time to write your review and ask your question! You can indeed set up a welcome email for new customers within Shopify, but it is not done directly within the Shopify Email app. This can instead be set up within the Automations section of the Marketing tab in the Shopify admin.

We have a guide here you can follow which explains how to create an automation within Shopify, including sending a welcome email to your customers: https://bit.ly/3iPaDoo. -Victor, Shopify Support

September 18, 2020

We wanted to be more integrated as a shop, so we pulled our email list into Shopify Email. It was easy to use, but without many features I have come to love from other email newsletter platforms. The list of fonts is very disappointing, and I would love to see a line break option (a simple line to drop in between sections of a newsletter). With some more options like this, as well as the option to size the photos, I think this could work really well for us. As it is, it worked fine!

Driftless Style
United States
About 9 hours using the app
Shopify replied September 22, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you in an email to open up the lines of communication here so I can provide your feedback to my team.

Claire l Shopify

October 7, 2020

I loved how easy it was. I will use the Email feature a lot in the future. The process was very straight forward and easy to understand. Highly recommend.

Eagle Peak Store
United States
About 9 hours using the app
November 9, 2020

I used this app to inform my subscribers that we have a new collection online. It was really easy and quick

locolocobrazil
Greece
About 9 hours using the app
November 22, 2020

Sent the first email this morning and it was very simple. Good so far if you are looking for a simple email option to reach custiomers

Brims Etc
United States
About 8 hours using the app
November 29, 2020

I used the app to finally utlitize my growing email list, I've had problems in the past trying mail chimp and gsuite, i'm glad there was something easy to use. I got a sale within 5 hours of the simple email, the templates were easy to use. Please offer email addresses linked to my domain without google, trying to access google messes up on my shared computer due to kids who use it for school.

Silver Bramble Jewelry
United States
About 7 hours using the app
May 12, 2023

Après avoir travailler plusieurs heures sur plusieurs email, je me suis rendu compte qu'on ne pouvait pas traduire ... Très déçue !

Bulle et Ballon
Canada
About 5 hours using the app
December 11, 2020

Just wanted to send an email to all my subscribers. It did it. Perfect. Now I need to make up the rest of the 100 characters which almost makes me reduce the score to a 4 out of 5

c-monsta.com
United Kingdom
About 3 hours using the app
August 5, 2020

It literally sends emails to the most simple schedule ever. It does nothing of any use. What are you charging for? Something as simple as this should be free across all plans!

Dr Gus Nutrition
United Kingdom
About 3 hours using the app
Shopify replied August 26, 2020

Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing.

I would love to talk to you further and get a better understanding on how we can improve the app. I will send you an email to open up that line of communication!

Claire - Shopify