Reviews (2,374)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies creating and managing email campaigns. It integrates seamlessly with Shopify, allowing for personalized emails using customer data. The app is affordable, with a free tier ideal for small businesses, and offers customizable templates and essential automation features. Built-in analytics and supportive customer service further enhance its value, making it a solid choice for basic email marketing needs.

April 23, 2020

why do offer this app for download to be told that it is not available yet, can you advise when it is available please

Burren Jewellery
Ireland
6 months using the app
Shopify replied April 23, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. I'm going to send you an email to open up the lines of ...

Edited November 3, 2020

Needs more layout options! It's good, but it's needs more creative options to do different layouts. Needs ability to changes size of images. Thanks! Also, I had trouble filtering my customers by the product they bought. I needed to send out an email to all my customers who pre-ordered left handed picks, and I had to manually tag 200 customers. There needs to be the ability to filter customers by ...

Black Mountain Picks
Canada
6 months using the app
Shopify replied November 4, 2020

Hey there!

Amy here from Shopify. Thanks so much for taking the time to leave us some feedback. In terms of your customer list, that would be something done directly in ...

December 28, 2020

I really want this app to work, it's much easier doing everything directly in Shopify. But it has let us down twice in a row, and each time has been disastrous. We rely on our newsletter heavily for new releases, when something doesn't work it affects our business significantly. The first time the whole newsletter that we'd spent days on just deleted itself right before we sent it out. The second ...

Paradise Grapevine
Canada
7 months using the app
Shopify replied January 22, 2021

Hey there,

Claire here from Shopify. Thank you for taking the time to share this great feedback with us. I am sorry the app as it is right now does not suit your needs, our ...

April 11, 2021

It's super easy and quick! Love the already created templates! I'm anxious to see if it increases traffic and leads to increase sales.

Millieloveslily.com
United States
7 days using the app
November 26, 2020

The Mailing templates are great. Really easy to use and it´s great to see the report at the end of the campaign. Great for our puposes.

HECH Functional & Beauty Nutrition
Germany
7 days using the app
May 3, 2020

The layout looks amazing ... BUT. The timing is impossible. When you send it at 6 pm, it means that some MAY get it at 6 pm, but others at 9 pm, some at 11 pm, and the rest of the customers may get it in the time when they are sleeping. That is completely useless as a marketing tool. I tried it three times, and the conversion is about 10% of the sales I used to get using Mailchimp. Sorry Shopify, ...

HouseofDogs.no
Norway
5 months using the app
Shopify replied May 6, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can ...

Edited March 7, 2021

Makes life easy . Less thinking for me lol . I wanted to send out mass emails and i wasn't sure on how to go about it But spotify made it super simple and smooth . I appreciate this app.

Goddess Butter
United States
3 months using the app
December 14, 2023

There is something wrong with this program, emails fail to be sent forever, customer service has no way to fix the problem

ThrillXX
United Kingdom
5 months using the app
Shopify replied December 15, 2023

Hi there, thanks for reaching out. We've reviewed your account and can confirm your sending was limited due to high spam complaints and other negative engagement metrics that ...

April 28, 2020

Would appreciate if I can filter all emails of people that have NOT ordered for all time period. Otherwise it is good app to have.

Maram
Bulgaria
5 months using the app
Shopify replied April 29, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can ...

April 28, 2020

Its easy and simple. However seems limited as I am not able to create automations and triggers. Also no option to translate into non-english language.

saarthipure
India
5 months using the app
Shopify replied April 29, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. I'm glad to hear you are liking the simplicity of the app! ...