Tapcart ‑ Mobile App Builder

Working with the Tapcart team was a genuinely great experience, and Jessica was a huge part of that. She was responsive, proactive, and easy to work with throughout our entire app launch process. If you're looking for a mobile app platform backed by a team that actually shows up for you, Tapcart delivers. Can't recommend them enough.

We’ve been using Tapcart as our mobile app builder for a while now, and it’s been a great choice. It allows us to build the app exactly the way we want, and if we need custom screens, the Tapcart team is there to help. They also provide support when it comes to planning and executing our app strategy.

It’s a great app, simply put — better than most other app builders. I just wouldn’t recommend their support. I run a B2B operation, and 98% of my customers are weekly repeat buyers who use their Favourites list to quickly add products to their cart. With the latest update a few months ago, there’s been a major bug in the Favourites list. When adding a product after the 24th item, the screen jumps back to the top and the list reorders itself. It creates a frustrating experience for my customers, and I’ve received multiple complaints. I’ve also shared videos that customers sent us. The only response I’ve received after inquiring was: “It might be best to instruct your users to use the wishlist feature through the browser on their mobile phones until this bug is fixed.” It’s been almost two months now.

Edit:
4 months later, still nothing. I don't they've even bothered to look at this issue. If a simple can't be fixed, it beats to have an app at all. I've taken their recommendation and have instructed all of my customers to use the online website for the near future until we find a better app builder. Will not be working with them anymore.

I love Tapcart! Firstly, my CSM is super attentive and quick to get in contact when anything arises! And the platform itself is a much more seamless experience for our customer and converts much better than traditional online store! Also being able to really modify the look/sections down to the nitty gritty top/bottom padding you want - is super helpful for people who aren't 'devs' but know what they need and want done - and can actually execute it themselves with the Tapcart customisations they offer. I love Tapcart - highly recommend to any Shopify user!

Working with Jacob our account manager and the tap cart team has been such a smooth and genuinely supportive experience. From the beginning, they took the time to understand our brand, improving our app layout, issues were fixed quick. Jacob has been reliable, clear and patient. Overall our experience has been excellent.

By far the worse mobile app development experience we’ve had with anyone. They’re so confident with your product that they won’t let you cancel the 1K a month in fees. Won’t update our app. They gave us 5 different reps in one year. This was a real disappointment.

Tapcart has been an incredibly helpful partner throughout our mobile journey. Their team is always prompt, knowledgeable, and clear about what needs to be done, no back and forth, no guessing. Whenever we hit a roadblock or have a question, they’re right there with answers that move things forward fast.

What sets them apart is how reliable they are during big moments. Whether it's a major app update, a product drop, or a large-scale event app, the Tapcart team always shows up. They’ve helped us feel confident knowing we’re backed by people who care about execution as much as we do. When we think we pushed them too hard, they ask whats more than you thought of. Sky is the limit if you can think it.

Tyler has been amazing to work with, always super helpful, quick to respond, and genuinely invested in helping us get the most out of Tapcart. He makes things easy and efficient, and we really appreciate the support! Tapcart has been a strong addition to our overall brand experience and gives us a direct channel to connect with our most engaged customers.

Perfect for Turning Fans into VIPs
Tapcart has been a game-changer for our brand. As a music merchandise company, we wanted a way to treat our audience—especially our Grateful Dead and Phish fans—like the VIPs they are. With Tapcart, we launched a mobile app that feels like an exclusive backstage pass. We’re able to drop early access, app-only offers, and push notifications that feel personal. It’s deepened loyalty and boosted conversion. Integration with Shopify is seamless, and the support team is top-notch. If you have a passionate community, Tapcart helps you serve them in a way that feels special.

As the Marketing Director at NutraBio, ensuring our customers have a seamless mobile experience is a top priority. Tapcart has played a key role in making that happen. Their support team has helped us implement unique features without the need for internal development, saving us time and resources. They are responsive, reliable, and genuinely invested in our success, especially when it comes to resolving time-sensitive needs.

Thank you, Tapcart, for being an incredible partner.