Reviews (338)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for improving the mobile shopping experience, noting its seamless Shopify integration, user-friendly interface, and easy customization. The support team, including dedicated account managers, is responsive and helpful, enhancing feature utilization like effective push notifications. Merchants report increased sales and conversion rates, appreciating the app's reliability during peak traffic and continuous feature updates.
Refine
-
By rating
I love Tapcart! Firstly, my CSM is super attentive and quick to get in contact when anything arises! And the platform itself is a much more seamless experience for our customer and converts much better than traditional online store! Also being able to really modify the look/sections down to the nitty gritty top/bottom padding you want - is super helpful for people who aren't 'devs' but know what they need and want done - and can actually execute it themselves with the Tapcart customisations they offer. I love Tapcart - highly recommend to any Shopify user!
Thank you for the amazing feedback! We love hearing how Tapcart has empowered you to create a seamless, high-converting experience, without needing to be a dev. We love that our customization tools and support have helped bring your vision to life. We’re so glad you're loving the platform and can’t wait to see what you build next!
Our account manager Stacey truly goes above and beyond. She consistently keep us updated on the latest features and improvements, make sure we understand how to implement them properly, and are always available whenever we need support. That level of proactive communication and accessibility makes a huge difference and has helped us get the most out of the platform. Highly recommend!
Thank you for the thoughtful review! We’re so glad Stacey has made such a strong impact with her proactive communication and guidance. It’s great to hear that her support has helped you get the most out of Tapcart’s latest features. We appreciate your recommendation and look forward to what’s ahead!
Tapcart is great! Super easy to set up, extremely customizable, and well integrated with the rest of the Shopify tech stack. Our customers love it too. And our CSM is great to work with and super responsive. Highly recommend.
Thank you for the kind words! We’re so glad to hear Tapcart has been easy to set up and customize, and that it’s fitting seamlessly into your Shopify tech stack. It’s also great to hear your customers are loving the app experience. We appreciate the shoutout to your CSM. We’re lucky to have such a dedicated team supporting your success!
Working with Jacob our account manager and the tap cart team has been such a smooth and genuinely supportive experience. From the beginning, they took the time to understand our brand, improving our app layout, issues were fixed quick. Jacob has been reliable, clear and patient. Overall our experience has been excellent.
We’re so glad to hear that your experience with Jacob and the Tapcart team has been smooth and supportive. It’s great to know the time spent understanding your brand and refining your app layout made a meaningful difference. We truly appreciate your partnership and look forward to continuing the journey with you!
By far the worse mobile app development experience we’ve had with anyone. They’re so confident with your product that they won’t let you cancel the 1K a month in fees. Won’t update our app. They gave us 5 different reps in one year. This was a real disappointment.
Thank you for sharing your feedback. We always aim to deliver best-in-class support for our customers, and we’re sorry to hear that you feel we haven’t delivered. We’ve reached out directly to connect and review any feedback you’d like to share.
We’ve also shared the standard instructions for canceling your plan via email, should you prefer to proceed in that direction. For convenience, you can cancel your Tapcart plan by following these steps:
1. Log in to your Shopify admin.
2. Navigate to Sales Channels and select Tapcart.
3. Go to Account & Billing.
4. Click Subscription Details.
5. Select Cancel Subscription.
6. After cancellation is confirmed, fully uninstall the Tapcart sales channel from Shopify.
Let us know when complete, so we can ensure your billing is canceled as well.
If you have any questions during this process, our team is available at help@tapcart.co and can assist with next steps.
Jacob H. (our Account Manager) went above and beyond this year to help us with our BFCM promo. We needed help during the evening and on the weekend and he dropped what he was doing to help resolve our issues. Very grateful for his help!
Thank you for the kind words! We’re so glad Jacob's dedication and responsiveness during a high-stakes moment like BFCM made a meaningful impact. It’s that kind of above-and-beyond support we strive for. Thank you for letting us be part of your success!
Tapcart has been great at guiding us through this mobile app journey and all the different ways of upgrading our user experience for our customers. We appreciate the consistency, responsiveness, and care that they put into helping us navigate this platform.
Cole has been particularly helpful in this process and we are so grateful for all he shows us and introduces to us!
Thank you for the kind words! We're so happy to hear Tapcart has helped elevate your mobile experience and that our Cole has been there to guide you every step of the way. We’re excited to keep supporting your growth and helping you unlock even more ways to engage your customers!
We've been using Tapcart for three years now and have consistently had great service and support from the Tapcart team. Recently, we redid out website and the Tapcart design team was able to recreate those changes seamlessly in the app in less than a week!
Having Tapcart has really elevated our sales and people love getting push notifications when new products go online. We highly recommend Tapcart for their ease of use and great support!
Thank you for being a long-time Tapcart partner! We’re so glad to hear the team has consistently delivered strong support, and that the app redesign process was smooth and efficient. It's awesome to hear that your fans love receiving push notifications. We’re excited to keep supporting your continued success!
Cole and the Tapcart team have been awesome, always sharing updates, guiding us on best practices, and helping our mobile app grow. Great support and a great platform, thank you!
Thank you for the great feedback! We’re so glad to hear Cole and the team have been helpful in guiding your mobile strategy and sharing best practices. It’s exciting to see your app continue to grow, and we’re grateful to be part of the journey!
Had THE BEST experience with the implementation process. Very responsive and helpful. Tapcart made it super simple and fast. So happy that we went with this company.
Thank you for the kind words! We’re so glad your implementation experience was smooth and hassle-free. We’re excited to keep supporting your journey!