Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
October 23, 2022

We've been using Tapcart for nearly 2 years and has been a great addition to our website. The onboarding & set up was incredibly quick & the entire platform is very user friendly. Would highly recommend!

Skinnydip London
United Kingdom
Time spent using app: Over 2 years
October 19, 2022

I started looking into getting an app back in 2017 and whew, I wish I did it then. Why did I wait so long! They had me up and fully running in only 2 short weeks. I had tasks I had to do, if I completed them it was such a breeze but they took care of mostly everything. Val is AMAZING, 10/10 recommend her to get you started and then Christina will be taking over from here. I look forward to working with Christina on my growth phase. 10/10 recommend Tapcart. My only complaint is I wish it was based more on sales than just a flat fee especially in the beginning. It does push me to really grow this sales channel and I think it's a great implementation for the business however it would be great to have Tapcart grow with me instead of me walking into spending $1300-$1400 a month after the 2 month free trial. Other than that I recommend it all. Sign up. Do what they ask you to do. Don't miss a meeting. Watch how fast and awesome the team is! I definitely recommend!

Live Fabulously
United States
Time spent using app: 2 months
October 17, 2022

Support is very poor. They don't care if you grow and if you have everything working fine. Using tapcart only makes sense if you have more than 120000 monthly site visits and a team dedicated to the app. The customization is very limited, so keep in mind that your app will look like all the other tapcart apps. FB tokens have to be continually updated by yourself so you keep this in mind. Too expensive for the value it brings. My online store is actually better than my app. I wish I had given it some thought before jumping on this app provider, there are better solutions.

Time spent using app: Over 2 years
Tapcart replied November 23, 2022

We apologize that our service did not satisfy your expectations. We set a high standard for our ourselves and are truly sorry to hear that standard was not met when interacting with our support team.

We want to provide all of our customers with the necessary tools to be successful and drive their apps' growth! With that, we are working on more customization features and have launched Tapcart Academy. This new lesson library has easy-to-follow videos that will teach you to design best practices and growth campaign strategies to drive adoption, without having a dedicated team to work on your app!

I have emailed you links to the resources I mentioned. If you have any questions/concerns, please don't hesitate to reach out to me at nicolette@tapcart.co!

September 16, 2022

We've been using Tapcart for over one year now on the enterprise plan and love it. Customers love the app and the Tapcart customer service is great. Very responsive and are quick to resolve any issues. Highly recommend if you are looking for a mobile app solution.

Wild Oak Boutique
United States
Time spent using app: Almost 2 years
Edited September 16, 2022

Excellent on boarding and set up experience from Val and the team. App was built out very quickly and all suggestions were implemented fast too. Our app runs very smoothly and updates with our Shopify back end without any issues. We're on the enterprise plan and have extensive support and guidance with regular calls. Highly recommend. Thank you!

United Kingdom
Time spent using app: 2 months
September 6, 2022

Very user-friendly App. Super grateful for the Tapcart Teams support. Nothing is ever too much of an ask and they are always on the look out for ways that we can better use our App to support our customers.

Lust Minerals
Time spent using app: 11 months
September 2, 2022

Incredible team through and through. App is easy to set up (they do most of the heavy lifting!), with great organization, strategies, and implementation goal setting. The push-notification feature in the age of saturated email and SMS marketing is key! Beautiful layout, easy to use. I'm just pleased with everything.

Mizzi Cosmetics
United States
Time spent using app: 3 months
September 1, 2022

Our customers have been asking us for an app for a long time and we have received an incredible response and feedback after implementing TapCart. Although we encountered some obstacles in the implementation process I have nothing but positive things to say about the TapCart team. Our implementation specialist, Megan, was incredible. She was so patient, knowledgeable, helpful and a skilled communicator. The team was always willing to help, provide feedback and help us come up with solutions. We are so grateful to TapCart for providing an easy to use app solution that our customers love!

Grace and Lace
United States
Time spent using app: About 1 year
August 31, 2022

As a small team of 5, we never thought we would have the human capital or technical capacity to build an app... Megan and the TapCart team helped take care of everything. Stoked on how everything turned out. Have a day!

Duvin Design Co.
United States
Time spent using app: About 1 month
August 19, 2022

Great app so far, we have just launched. It took less than 2 weeks to get it going. Incredible support from their team from Drew, Val and Ali.
Stop asking questions.... do it. Smooth process and very fast app.

United States
Time spent using app: 28 days