Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with Shopify stores, user-friendly interface, and valuable features like real-time conversion rates, push notifications, and analytics. They appreciate the easy customization through the drag & drop template and dashboard. Many reported significant increases in revenue, customer retention, and sales conversion. The customer service is praised for being proactive and responsive, and the efficient onboarding process is also appreciated. The app's seamless syncing with websites is noted as a valuable tool for optimizing online stores.

April 15, 2021

I have nothing but amazing things to say about Tapcart! The representatives that I interacted with through-out my process were Ryan, Nicolette, and Cole. First I would like to start off saying how fast and seamless the process was. I had a very tight time line and they helped me achieve my goal. Getting set up in the Apple and Google Play stores were extremely easy. Tapcart integrates with your website great! It's user friendly and updates in real time which I really enjoy and is essential to my business. Another thing that really stuck out to me was that in about 30 days after launch they follow up with you to talk strategies on how to maximize your growth using the app. Within the first two weeks of launching, I have already seen an increase in growth and customer retention. 10/10 would recommend.

W Cosmetics
United States
About 1 month using the app
March 14, 2019

This is the best app I have got on Shopify. The customer service is brilliant. Fast and very knowledgeable. Looks very professional.

United Kingdom
About 1 month using the app
Edited July 30, 2020

Very pleased with the high level of customer service and follow thru I received from Val at TapCart. All of my inquiries were thoroughly addressed in a timely and efficient manner. I appreciate the hard work, clear communication and promptness in assisting with my project.

Thanks again Val and the Tapcart Team.

MMarine Online
United States
About 1 month using the app
May 4, 2020

We got started with TapCart to create a mobile app for our customers to order even easier with us. The team at TapCart is wonderful - especially Val. She is so responsive and helpful to all of our questions. We are very happy with what TapCart has enabled us to create to better our customer service experience and look forward to seeing how this enhances our business.

Honey Bee Meals
About 1 month using the app
November 17, 2022

Highly recommend Tapcart. They're a tech platform that actually live up to their promised timelines. I was very impressed with the onboarding service. Quick response times and great efficiency in execution. It truely was an easy and quick experience to get an app live.

WelleCo Australia
About 1 month using the app
June 18, 2020

This app makes it easy for any business to have their own mobile native app on Google play store and Apple app store. Great company to work with, would highly recommend them.

United States
About 1 month using the app
May 25, 2017

5 stars for service, ease of integration & set up. 4 stars only as yet to launch and proof will be in the sales and campaign we have yet to launch about being the first sustainable ocean activewear label to have an app. Will keep you updated with how we go :) Big thank you to Sina for all your help and guidance!

Over 2 years using the app
February 4, 2021

So far it has taken most of the free trial to get set up in the apple app store. Just got notified that something is wrong with my D&B number and to call them and in about 2 days I should have it resolved. There went the rest of the free trial

Madden Enterprises
United States
Over 2 years using the app
March 6, 2018

Perfect app , very useful , not a waste of money, customer service is fantastic and they offer help, definitly recommend

The Football Fans
United States
About 1 month using the app
October 17, 2022

Support is very poor. They don't care if you grow and if you have everything working fine. Using tapcart only makes sense if you have more than 120000 monthly site visits and a team dedicated to the app. The customization is very limited, so keep in mind that your app will look like all the other tapcart apps. FB tokens have to be continually updated by yourself so you keep this in mind. Too expensive for the value it brings. My online store is actually better than my app. I wish I had given it some thought before jumping on this app provider, there are better solutions.

Over 2 years using the app
Tapcart replied November 23, 2022

We apologize that our service did not satisfy your expectations. We set a high standard for our ourselves and are truly sorry to hear that standard was not met when interacting with our support team.

We want to provide all of our customers with the necessary tools to be successful and drive their apps' growth! With that, we are working on more customization features and have launched Tapcart Academy. This new lesson library has easy-to-follow videos that will teach you to design best practices and growth campaign strategies to drive adoption, without having a dedicated team to work on your app!

I have emailed you links to the resources I mentioned. If you have any questions/concerns, please don't hesitate to reach out to me at nicolette@tapcart.co!