Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,484)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

August 9, 2022

Lynn and Lisa were very responsive and helpful with my concern! Everything was explained properly. Thank you to these two :)

Royal Essence (Australia)
Australia
Over 5 years using the app
Smile.io replied August 10, 2022

Thank you for leaving us a review! Lynn and Lisa are rockstars! 🤩 So glad they got you all sorted, we are always here if you need us! 💪

Cheers,
Joshua - Smile Team 🧙‍♂️

April 25, 2016

Super easy to use, great program.
www.sportcardbreakers.com

Sport Card Breakers
United States
Over 5 years using the app
Edited September 19, 2017

Smile.IO has been awesome for us. It was super easy when we migrated from another rewards program, they took care of everything. When I asked about upgrading to the new platform they took care of all of it within no time at all. They even took care of designing our templates for us to fit our website. And followed up to make sure everything was to our liking. Would definitely recommend.

Tee 4 The Soul
United States
Over 5 years using the app
October 2, 2016

Excellent app and simple to use

Warmandsafe
Australia
Over 5 years using the app
August 10, 2021

We use Smile to help reward our most loyal customers! The Smile team (thanks, Larry!) is incredibly responsive and super helpful. They took the time to answer a bunch of questions we had, and it’s a pleasure to be working with them!

Antsy Labs
United States
Over 5 years using the app
Smile.io replied August 12, 2021

Thank you so much for taking the time to share your feedback with us. We are so glad that your experience working with our team (and Larry!) has been fabulous!

September 11, 2023

An App to recommend! Go for it!

(And also big thanks to Lisa for the amazing Help! (Hero of the Day))

Peppi Gel
United States
Over 5 years using the app
Smile.io replied September 15, 2023

Thank you so much for taking the time to leave a review 🤩 It was a pleasure assisting you!

Lisa - Smile Team ✨

August 2, 2020

We have had great success with this app. We have been a customer for 6 years! All features of the app work nicely and our customers seem to respond well to earning and spending "Peppermint Points"! :-)

BluePeppermint Boutique
United States
Over 5 years using the app
Smile.io replied August 14, 2020

Wow, 6 years! Thank you so much for your support for all this time! 💖

March 15, 2021

We've been using Smile for more years than I can count and have seen huge utility with engaging our customers, both in loyalty points and customer referrals. And very interaction with the Smile support team has been top-tier, rapid & helpful responses. Can't recommend highly enough.

Hazelaid
Canada
Over 5 years using the app
Smile.io replied March 16, 2021

Thanks for the kinds words and top-notch review! We're so happy to hear how useful Smile has been for you over the years and that you've always had a great experience with our support team 😁

Edited February 21, 2024

Update 2024: Hannah provided an excellent support
Loved the concept of this program. Creating long term realtion with the customers by awarding them points for each purchase. Easy to setup .. Good work sweet tooth team

Ebarza
United Arab Emirates
Over 5 years using the app
May 18, 2015

I think this is such a unique and fun app.!! I just love it!!! Thank you sweet tooth

Chicky Chicky Bling Bling, LLC
United States
Over 5 years using the app