Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,550)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

Edited July 26, 2022

Joshua provided prompt, professional and clear guidance on updating a long-time customer's rewards account.

www.johnwmmacys.com
United States
Over 5 years using the app
Smile.io replied May 21, 2021

Thank you for your 5-star rating, truly appreciated! Glad to hear that Rachel was such a great help! ✨

February 28, 2018

Maggie did a fantastic job figuring out my the issues I was having and fixed them in less than a minute in the live chat! Very pleased!!

Blushing Peach Co
United States
Over 5 years using the app
March 25, 2022

We use SMILE and it has worked very smoothly. The tech support has also been very helpful when we run into any issues.

Durhams Bee Farm
United States
Over 5 years using the app
Smile.io replied March 25, 2022

Thank you so much for the kind review! We really appreciate it 💛

April 1, 2020

We have been with them for three years, always supportive and during this time of crisis they have stepped up to the plate once again.
Thanks for the support

Showers Pass
United States
Over 5 years using the app
Smile.io replied April 3, 2020

Thank you so much for your lovely review, and your continued support of us 💖

Edited November 7, 2024

I have been using smile for approximately six years for my business. While there have been a few hiccups, they have always helped me take care of those immediately and without incident. I love that they are expanding their program to make things run better for small businesses.

Double Dipp'd Dip Powder
United States
Over 5 years using the app
Smile.io replied January 17, 2023

Thank you so much for your kind review. We are delighted you are finding us easy to use. Feel free to reach out if you need any help, our team is always happy to hear from you.

August 9, 2022

Lynn and Lisa were very responsive and helpful with my concern! Everything was explained properly. Thank you to these two :)

Royal Essence (Australia)
Australia
Over 5 years using the app
Smile.io replied August 10, 2022

Thank you for leaving us a review! Lynn and Lisa are rockstars! 🤩 So glad they got you all sorted, we are always here if you need us! 💪

Cheers,
Joshua - Smile Team 🧙‍♂️

April 25, 2016

Super easy to use, great program.
www.sportcardbreakers.com

Sport Card Breakers
United States
Over 5 years using the app
Edited September 19, 2017

Smile.IO has been awesome for us. It was super easy when we migrated from another rewards program, they took care of everything. When I asked about upgrading to the new platform they took care of all of it within no time at all. They even took care of designing our templates for us to fit our website. And followed up to make sure everything was to our liking. Would definitely recommend.

Tee 4 The Soul
United States
Over 5 years using the app
August 10, 2021

We use Smile to help reward our most loyal customers! The Smile team (thanks, Larry!) is incredibly responsive and super helpful. They took the time to answer a bunch of questions we had, and it’s a pleasure to be working with them!

Antsy Labs
United States
Over 5 years using the app
Smile.io replied August 12, 2021

Thank you so much for taking the time to share your feedback with us. We are so glad that your experience working with our team (and Larry!) has been fabulous!

October 2, 2016

Excellent app and simple to use

Warmandsafe
Australia
Over 5 years using the app