Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,422)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its loyalty and rewards programs, noting significant improvements in customer retention and sales. They appreciate its easy setup and management, customizable features, and the inclusion of loyalty landing pages and points on product pages. The customer support is particularly praised for being responsive and offering valuable guidance on optimizing loyalty programs.
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Extremely helpful customer support, specifically Tess, who resolved the issue for us within hours. Thank you team.
Thank you for the five-star review! We're so happy you are loving Smile, and glad to hear our Support team were able to solve your issue. :)
I recently spoke to Shelby through the live chat feature on the app. They were quick to provide an answer along with sending screenshots to ensure we were both on the same page visually.
excellent customer service. great product. no glitches for the past 1.5 years I've been using this app.
Thank you so much for the review, and for sticking with us! We really appreciate it. 💖
Love this app! It seems like more functions were added recently too which is awesome. The only thing I wish would be changed back is for the pop up launcher to show text on mobile phones again instead of just an icon. The text was what made people click on it in my opinion and the majority of my customers are on mobile devices.
01/30/2024 do not know exactly how it all went. I started with David and ended up with Maggie. Between the both of them, the issue I had with importing coupons were successfully corrected by the IT team! There's not been a time that an issue that I have had in the past was not corrected.
12/16/2023 Update: As in the past, the team (David) at Smile professionally handled the question promptly.
03/14/2022 Update: One year, one month since last update, 2 years using Smile. My opinion of Smile has positioned sales to a level I know I would not be in, if not for Smile.io. Customer service is excellent! I haven't found an obstacle a workaround did not produce the same results. Smile.io is smooth, "non-clunky". Every "perk" provided by Smile.io is carefully thought out to produce the greatest returns for their customers. I haven't found another app with a "shiner object" that would cause me to pack my bags and leave. I am not going to point out anyone in particular at Smile.io. Everyone has treated me with the utmost respect and general care of our online presence. Thanks, everyone...let's make this year even better! Mike 2/14/2021 Update: I reached out again to the team at Smile.io. I was seeking information regarding next-level promotional information. Christian answered all of my redundant questions in detail and provided examples to review. I am constantly amazed by Smile.io's level of professionalism! ------------------------------------------------------------------------------------------------ I have been using Smile now for over a year. To be honest I do not know if there are better programs other than Smile to host our rewards program. The reason that I do not know, I never had the reason to look. This app does what I need for it to do. In the past when I had a question, it was professionally answered in a timely manner. Hopefully, one-day gift cards will become available through Smile for non-Shopify Plus stores. One other thing I would like to see is the ability to integrate more with other Apps without having to move up to a higher tier. For now, I am extremely satisfied.
Thanks so much for the kind words, and for using Smile for over a year! We're so happy to hear about your positive experience. Your 5-star review is so appreciated! 😄
Great little app for a medium traffic sized site (free plan) can upgrade if you have a lot more traffic on your site/more options to choose from like the VIP options for customers, it was easy to install and we had it setup within minutes. We are running the Responsive theme from outofthesandbox and no issues so far!
The Free plan has a handful of options for customers to earn points such as friend referrals, social media likes/shares etc, could not ask for more from a free app! Keep up the good work
Love the app and the service is excelllent
Thank you so much for your review ! This is super helpful 💖
We've been with Smile for almost 5 years and love the platform. We recently discussed some changes we would like to make and their support team worked with us to make it possible. We can't wait to see how these changes help our growth, and we're excited to keep working with Smile!
Thank so much for taking the time to leave a review and for trusting us with your loyalty program for the last 5 years. We are so glad that you are enjoying our platform and we look forward to helping your business continue to grow for many years to come :)
Amazing user face easy and fun! All business' should reward their guests!!
Smile.io has been a vital tool in offering a rewards program to our customers and helping our business and customer loyalty grow! Customer service is always responsive and helpful for getting the most out of the program.
Thank you so much for taking the time to leave us a review! We're so happy to hear that our app has been able to help your business 💖