Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,550)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

Edited June 12, 2023

Great experience! Jade is excellent, as always! Very informative and easy to understand the explanation.

Shop Rongrong
United States
Over 4 years using the app
Smile.io replied April 19, 2023

Thank you for taking the time to leave a review and share your kind words, super happy I could assist today ❤️ - Jade & The Smile Team <3

January 26, 2017

Cool app so far, super useful, just enough for free as well

We Are Hairy People
United Kingdom
Over 4 years using the app
January 25, 2018

The customer service is top of the line with this app. A great way to help customers feel like they belong! Love it so far, thanks!

Pinstopshop
United States
Over 4 years using the app
Edited September 1, 2016

By far the best free app I've used. Click our shop name just above this review to see it live in our store and get a feel for how it looks. Wish there was a way for the pop up to have it's own URL so you can point customers there and also wish you could create your own rewards on the free version (e.g. spend over £x for an extra 50 points) but otherwise, no complaints.

The Little Pancake Company
United Kingdom
Over 4 years using the app
March 31, 2021

I have now been with Smile for 2 years and it has been amazing! Worth every penny. We have have consistently grown our membership and it has proven to be the best retention tool we have ever used. The customer service has been super helpful and friendly. A must have for anyone serious about customer service and retention.

DanceWear Corner
United States
Over 4 years using the app
Smile.io replied April 1, 2021

Thanks so much for the glowing review! 🌟 We're always excited to help you reach your goals!

November 2, 2023

Smile.io has truly transformed our customer experience! The rewards program has seamlessly integrated into our platform, providing our customers with an exceptional incentive to engage with our brand. Not only does it effortlessly boost customer loyalty, but the support from the Smile.io team has been outstanding. We wholeheartedly recommend this program to any business looking to enhance customer satisfaction. 100% satisfaction guaranteed!

Brush Salon
Canada
Over 4 years using the app
Smile.io replied November 4, 2023

Thanks so much for taking the time to write this review and for all your kind words 🤩 We're so glad to hear that your customers are loving Smile 🚀🌈

Don't hesitate to let us know if there is ever anything else we can help you with 💖

- Smile Team ✨

February 21, 2023

The app is easy to use and integrates well with Shopify and Reviews.io. Whenever questions arise, the support team is quick to provide helpful thorough answers. Brandon with the Smile.io support team is great!

Play It Koi
United States
Over 4 years using the app
Smile.io replied February 21, 2023

We're so glad Brandon was able to help you out today. We think he's pretty great too! Thanks for taking the time to leave a review. We really appreciate it!

March 29, 2023

Love Smile! Such an awesome app that rewards my customers without me having to do a thing. Great for customer retention! Had an issue recently with my launcher not showing points and continuously needing my customers to log in. I got in touch with the Smile team and the issue was fixed within minutes. Even got a compliment on my products which was nice!

Would highly recommend this app to anyone looking for a rewards system for their website!

Holly & Co
Australia
Over 4 years using the app
Smile.io replied March 29, 2023

Thank you so much for taking the time to leave this review & for all your kind words! We appreciate it so much & we look forward to continuing to impress 🤩 It was a pleasure chatting with you today (still laughing at your amazing tees, by the way 👕🐕🖕🤣) 💛💖💛

Lisa - Smile Team✨

December 28, 2016

The setup was super easy! Looking forward to seeing if my customers love it as much as I do!

Fly In The Fibre
Canada
Over 4 years using the app
April 6, 2017

Easy to use and clear instruction!

Honey Pawpet
Singapore
Over 4 years using the app