Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,550)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

November 15, 2023

Nicole and Joana were quick, helpful and straight to the point on the solution I needed. Being in Customer Service myself, I can't give them enough stars for their great assistance! Thanks Nicole, Joana and Smile Team!

She Reads Truth
United States
Over 4 years using the app
Smile.io replied November 16, 2023

Thanks for taking the time to leave us a stellar review and the kind words about Nicole and Joana! They really are stars and we're so glad they were able to help you so much 🫶

Yours in Loyalty,

✨ The Smile Support Team ✨

Edited October 20, 2017

nice app very quick and easy to use i would recommend
integrated nicely with my new website
xanacitytoronto.com

Xanacitytoronto
Canada
Over 4 years using the app
December 18, 2020

Andrea in support was amazing. She takes customer service to another level. Highly recommended app. Highly recommended company.

PilotMall.com
United States
Over 4 years using the app
Smile.io replied December 19, 2020

Thank you so so much for taking the time to write this review! So happy to hear Andrea gave you a great experience -- let us know if you need help with anything else!

September 19, 2021

This app is well thought out. Available anytime
I have had customers sign up a while ago, I'm hoping to obtain more.

The Doll Factory
United States
Over 4 years using the app
Smile.io replied September 21, 2021

Thank you! 🙏 We're excited to work with you and help bring in those customers! 💯

March 2, 2017

I've just set it up, and I think it's going to be awesome! I'm trying out the free version, and if it get's sales I will upgrade to the paid feature. If it pays for itself at that stage I might even get the bigger plan! Thanks Sweet Tooth! - Samuel

Samuel J Art
Australia
Over 4 years using the app
April 1, 2022

We love using Smile for our loyalty program. The features are great and the app is super intuitive and easy to use. Support is also great and I got instant answers when I had questions.

D'IYANU
United States
Over 4 years using the app
Smile.io replied April 2, 2022

We're so happy to hear you've had a great experience with the app! We'll let our support team know you appreciated them. We appreciate them too 💪

May 20, 2017

Very nice features for a free app! Way to go!

Cheapest Vape Supplies
United States
Over 4 years using the app
March 24, 2022

One of the best customer service that I have received when contacting an app for support. Also is very intuitive and have a friendly UX dashboard.

Meat House Panamá
Panama
Over 4 years using the app
Smile.io replied March 25, 2022

Thank you so much for the review! 😄

Edited October 18, 2024

Smile's customer service is always friendly :) Highly recommend using the chat feature if you're ever unsure of anything! I've dealt with Cole, Hannah and Joana before and they've all been fab :)

Equinutritive
United Kingdom
Over 4 years using the app
Smile.io replied May 10, 2022

Thank you so much for taking the time to leave a review, it was a pleasure assisting today :) -Jade <3

September 25, 2023

Jade was so helpful and even followed up!

Strong Coffee Company
United States
Over 4 years using the app
Smile.io replied September 26, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team