Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,550)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

May 11, 2017

awesome awesome awesome 5 star app

Styor
Australia
About 4 years using the app
July 12, 2022

Tech Support is always super helpful, also have been a customer of Smile for years and still very satisfied.

Elle Rae Boutique
United States
About 4 years using the app
Smile.io replied July 12, 2022

Thank you for the kind words! We are pumped to hear feedback like this! It was great chatting today, looking forward to helping you succeed for years to come! 🌈 💰

Cheers,
Joshua - Smile Team 🧙‍♂️

March 12, 2016

A great app with loaded features. The support is very prompt in responding to queries. We are very appreciative of the way they take feedback and keep improving the app.

Www Pinkhippostore Com
India
About 4 years using the app
Edited September 24, 2016

Super easy to set up. We are looking forward to our new loyalty program at ecoethic-shop.ca ! And I know our customers will love redeeming their points too!

Ecoethic Online
Canada
About 4 years using the app
November 15, 2023

Smile rewards has been a great addition for my customers for years now. Customer support was also super helpful! We had an issue where the code was disconnected and not showing the launcher. Angie on the CS team responded and fixed it so quickly. Thanks!

Voight
United States
About 4 years using the app
Smile.io replied November 16, 2023

Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with Angie 🤩

Don't hesitate to reach out if you have any questions! 💖

- Smile Team ✨

March 20, 2020

Has been perfect for us as a loyalty program app! We have mostly used the free program but it still gets the job done. Couldn't be happier

MidnighTreats
United States
About 4 years using the app
Smile.io replied March 23, 2020

Hey there! Thank you so much for your review! So glad you're liking it! 🙌

October 11, 2023

The service works well for our needs, the staff is friendly and responsive and helped us get set up quick. Our customers love the loyalty system!

Pleaser Shoes
United States
About 4 years using the app
Smile.io replied October 13, 2023

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

Edited November 29, 2023

It was great chatting experience with Nicole. She was amazing, prompt and very helpful. 5 stars , thank you again, Nicole!

Dear Petite
United States
About 4 years using the app
Smile.io replied July 21, 2023

We appreciate your kind words! We also think Nicole is super awesome. Let us know if there is anything else we can help you with :)

September 14, 2023

Very helpful customer service. Jade made all the difference and answered all of my questions and helped me find solutions to my issues. Great Job

Colortrak
United States
About 4 years using the app
Smile.io replied September 15, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

September 26, 2023

We have been using this app for years and we love it. It is clean, simple and user friendly for us, and for our customers. Whenever I have questions in implementing something new Smile support is amazing - everyone I have dealt with over the years has been so helpful, friendly and quick to resolve our problems! I was just able to add Smile reward redemption to Shopify's new checkout extensibility thanks to Hannah and Jade - this is a fantastic addition to an already amazing app! Thank you for your support.

ECS Coffee
Canada
About 4 years using the app
Smile.io replied September 28, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team