Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,384)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer retention and boosting order values through its loyalty and rewards programs. Its user-friendly interface and easy setup, along with features like loyalty landing pages and visible points on product pages, are particularly appreciated. The app is noted for its reliability and minimal oversight needs. Customer support is frequently praised for its responsiveness and effectiveness, with some staff members receiving commendations for personalized service.

April 7, 2022

The application is very good and works just as my online store needs it to. They also have excellent customer service.

Vinos El Cielo
Mexico
About 3 years using the app
Smile.io replied April 8, 2022

Thank you so much for your review 🤩
Please don't hesitate to reach out to support if there's anything else that we can help with to make your experience great!

August 27, 2016

Great App ! Made setting the Loyalty and Rewards Program a Song !

Gundam Galaxy India
India
About 3 years using the app
Edited November 28, 2019

Would appreciate if the branding(website cache picture) can appear when a referral shares their referral post on social media for a starter package user.

Wing Heong BBQ Meat
Malaysia
About 3 years using the app
Smile.io replied November 28, 2019

Thank you for the thoughtful feedback, and the five-star rating! 😄

September 21, 2023

Great, reliable app with excellent customer service. Thanks for all your help!

Stolen Stitches
Ireland
Almost 3 years using the app
Smile.io replied September 22, 2023

Thank you so much for your kind review we really appreciate it. 🙏

Please let us know if there is anything else we can do to help.

Cheers,
The Smile team 💛

May 6, 2016

I've just installed it, really easily! And it looks great! Thank you!

Thegretest
Spain
About 3 years using the app
March 11, 2021

At first, I thought I didn't really need the app but LET ME TELL YOU. I am so happy I downloaded it, it helps me so much with organizing my rewards.
The points system is really easy to use, you are in charge of everything and choose what you want to put in place (which for me was really important, I did not want a basic rewards system).
The app is really intuitive to use and the moment I had an issue Joana answered the chat so quickly I thought she was next to me. Also, the team is really nice (Joana & Tess) you can tell they really want to help, whether big or small businesses (like me).
100% recommend.

Artizy Jewelry
Canada
About 3 years using the app
Smile.io replied March 11, 2021

Thank you for sharing your kind feedback! 💖 It was our pleasure to help, we'll make sure Joana and Tess see this too :)

September 6, 2016

Easy to use, wish we had more control over what kind of rewards were offered. All in all though I would highly recommend this loyalty program

Whiskey Boat Goods
United States
About 3 years using the app
July 24, 2023

Amazing customer service from Jade! The app is pretty user friendly and mostly easy to integrate with select POS systems. The customer service has always been prompt and helpful!

el be goods
United States
About 3 years using the app
Smile.io replied July 26, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

October 31, 2018

This app is very useful and Maggie from the support team was very helpful for several things that we needed help with.

MudLOVE
United States
About 3 years using the app
Edited October 15, 2016

We love rewarding our clients.

Kings Rush
United States
About 3 years using the app