Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,554)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

September 18, 2016

Super easy to set up and gives great rewards to drive customer loyalty even at the free tier!

Bestdestinycarries
United States
Over 3 years using the app
March 15, 2022

Love this app. It's really helped increase customer loyalty and it is super easy to set-up. Customer support is also fab and on-hand to respond quickly.

We Might Be Tiny
Australia
Over 3 years using the app
Smile.io replied March 16, 2022

The only thing we want is for your business to succeed! So we're glad to hear that you were able to receive the help you needed ✨

March 18, 2019

I've been with this app for a couple of years now, and our rewards program is one of the best programs we could ever offer our customers. Our customers enjoy leaving reviews, doing referrals, and making purchases to get the points, and Smile.io automates just about everything so it just runs smoothly without me thinking about it. I hit a snag with a review app integration recently, and Maggie was amazing, helping me figure out the issue. This is definitely the company you should go with for a loyalty program!

Inked Goddess Creations
United States
Over 3 years using the app
Smile.io replied March 26, 2019

Thank you for the five-star review! We're so happy you and your customers are loving Smile, and glad to hear our Support team were able to solve your issue quickly. :) we love this kind of feedback!

January 23, 2017

Sweet Tooth has been really easy to install, update and work with. It looks good, and great support so far. Abby was very helpful today in reminding me exactly how to import new codes when mine ran out :)

Best Nest Wellness
United States
Over 3 years using the app
March 24, 2022

I love how quickly customer support responded to my chat question and resolved my problem on the spot. I've been using Smile for a little while to build up customer loyalty and so far I love rewarding them with discounts instead of always doing big sales. It makes them feel more special and encourages repeat orders and referrals. Wish they would include "free gift" redemption on the free plan though. But other than that, new start-ups is lucky to have these apps boost their brand at the beginning stages. Keep it up Smile Team!

Beviva Foods
United States
Over 3 years using the app
Smile.io replied March 25, 2022

Thank you so much for your kind words! We can definitely share your feedback with the rest of our team 😄

July 10, 2018

I had troubble linking the client account to the smile.io app.
Roel helped me and everything was setup within a few hours only!
Thank you :)

Bkind Products
Canada
Over 3 years using the app
October 4, 2022

Best value out of all the review apps, and good and speedy customer support!
Highly recommended... :)

Na'vi Organics
United Kingdom
Over 3 years using the app
Smile.io replied October 4, 2022

Thank you so much for your kind review! It was lovely chatting with you today 😊

Lisa - Smile Team ✨

Edited October 19, 2018

This is one of the very few companies that go above and beyond to make the customers happy. Roel answered my support ticket and changed my checkout to work the way we needed it within 10 minutes. No kidding, and even though it might not be part of how the software should have worked, they didn’t even charge me for it. While we are running from one app to another because the apps don’t work and the support is totally missing, this is the example on how it should be in a perfect world. Thank you Roel and Smile.io to make this world a little more perfect!

Coastal Scents
United States
Over 3 years using the app
June 19, 2015

I've used several apps and never written a review...but this one is AWESOME. Easy to set up and just works!!! I had people using it within minutes of installing and many have spent their points on coupons. I wish all my shopify tools were this easy and useful!!

Silkypresets
United States
Over 3 years using the app
Edited October 6, 2021

Great customer service! awesome! It seems to be user friendly. I would suggest allowing customers to send emails out with referral reminders and also adding a Pinterest options for actions!

Headbands of Hope
United States
Over 3 years using the app
Smile.io replied October 6, 2021

Thank you so much for your review and feedback! We'll definitely pass those along to our product team - great ideas! 💖
We're so glad to hear that you're loving our app and customer service!