Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,493)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

Edited May 8, 2024

I have been using this app for well over a year. And I really like it and most importantly the support is excellent. This is what usually makes you want to stick with an app - knowing you will get an immediate response and solution in the fast pace of ecommerce. Just wish there was a lower paid entry tier as it is such a jump to get some benefits which would be fantastic for a small business like mine.

Apothecary & me
United Kingdom
Over 3 years using the app
Smile.io replied March 20, 2021

Thanks so much for the glowing review! 🌟 So glad to hear that you are happy with the process. We're excited about your business and want to help you in any way we can to connect with those loyal customers.

November 13, 2020

Very easy to use so far, excited to offer my customers an easy to use rewards program and I'm sure they will love their extra discount

thenaturalspa
United Kingdom
Over 3 years using the app
Smile.io replied November 13, 2020

Thank you so much for your review! So glad that the setup process was simple and smooth for you 😄

August 10, 2016

Simple to install and easy for customers to use. Background updates/changes to loyalty information is also very easy.

Twocirclescycling
United States
Over 3 years using the app
December 23, 2020

Amazing customer service. Very helpful and professional. Highly recommend it to anyone who's looking to start a loyalty program.

Buywow USA
United States
Over 3 years using the app
Smile.io replied December 23, 2020

Thank you for sharing your kind and generous review :) . It was great chatting with you!

Happy holidays from Smile :)

May 6, 2021

Very happy with this application. Easy integration and a great way to reward customers for shopping with you. The customer support from the team at Smile is awesome, very kind and quick responses.

BHND THE BRND
Canada
Over 3 years using the app
Smile.io replied May 7, 2021

Thank you for sharing your kind feedback! 🙌 We're so excited to see your store grow with Smile :)

December 18, 2020

We originally got the free version of this several years ago, but never really put it to much use. Near the beginning of 2020, we decided to actually use it, and we're so glad we did! It's very easy to set up and use, and the free plan is pretty great on its own for when you're first starting out. And their custom service is great! Customers so far have been a lot more likely to come back knowing that they're getting rewarded for their purchases, and we've been able to start building a network with reviewers to refer product easily. Recently, we realised we needed to upgrade a bit from a small plan. As a small business we were a little concerned about the pricing, but customer support (shout-out to Christian!) was excellent and they helped us to navigate into a custom plan that worked the best for us.

Sweetsmith Candy Co.
Canada
Over 3 years using the app
Smile.io replied December 18, 2020

Thanks so much for sharing your feedback 😊 We loved learning more about your store, and helping you get set up for success!

April 28, 2022

super intuitive, great support, always available to help optimize the program! Would recommend Smile to anyone who needs an incentivizing rewards app on their store!

Nominal
United States
Over 3 years using the app
Smile.io replied April 28, 2022

We are so glad you are enjoying smile! Thanks for taking the time to leave a review. It was great chatting with you today 💛 Nicole

September 23, 2016

this app is not bad, i just wish i could do more customisation with the basic account

Berrylacewigs
Canada
Over 3 years using the app
October 23, 2023

David delivered exceptional customer service in order to make Smile work for our company.

Dean's Beans Organic Coffee Company
United States
Over 3 years using the app
Smile.io replied October 24, 2023

Thanks so much for taking the time to leave this review! We agree that David is exceptional 🤩

Don't hesitate to reach out if you have any questions. We're always here if you need us!

Smile Team ✨

July 14, 2022

Great app with great options and amazing support! Way better value than some of the competition (YOTPO loyalty) and such better customer support!

Candles By Carol
United States
Over 3 years using the app
Smile.io replied July 15, 2022

Thank you so much for this amazing review 🙌 🙌 🙌 It was great chatting with you & we're so happy to hear you're loving the Smile app 🤩

💖 Lisa