Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,554)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

October 24, 2019

Great customer support! Elie helped us very quickly and was able to solve our issues within minutes.

Health Hut
Canada
Over 3 years using the app
Smile.io replied October 25, 2019

Thanks so much for your review! We're so glad to hear that our support team was able to help ✨

September 27, 2023

Great service from Nicole in helping me get on a different plan that actually saved me money and better fits the needs of our business.

Roma Designer Jewelry
United States
Over 3 years using the app
Smile.io replied September 29, 2023

Thank you so much for your kind review we really appreciate it. 🙏

Please let us know if there is anything else we can do to help.

Cheers,
The Smile team 💛

July 25, 2023

Smile has been a great app for our loyalty program. It's full of features, but not confusing to use like other apps available. Really appreciate how Smile have prioritised the UX for both the end users and also us as a merchant. The new 'Points at Checkout' feature is great!

Their customer support is also very responsive and helpful!

Francesca Jewellery
Australia
Over 3 years using the app
Smile.io replied July 26, 2023

Thank you for taking the time to leave such a kind review ❤️ We are so happy to hear that you are enjoying Smile and all the features! Please feel free to reach out if you need anymore assistance - The Smile Team

August 28, 2016

easy to use and fun to explore

Supps Is Life
Australia
Over 3 years using the app
October 10, 2016

Really happy with this so far, I love how easy the setup was to complete!

Nail Perfect New Zealand
New Zealand
Over 3 years using the app
July 15, 2023

Just been fantastic from the beginning... we have used Smile for over two years and they have always been there to help. Great product. Nothing better!

Out Of The Grey Coffee
United States
Over 3 years using the app
Smile.io replied July 17, 2023

Thank you so much for taking the time to leave this review & for all your kind words! 💛

October 28, 2015

This app when combined with bulk discount is an awesome setup for your new shop. Reward your customers for becoming repeat customers and let them come back for more from you! My customers love the ability to earn points for buying the things they were going to get anyway from me.

Only option I would suggest adding is a way to send out emails to your customers with a points total to remind them about the totals.

Jokerzwwyld Juice Company
United States
Over 3 years using the app
September 26, 2023

Great loyalty rewards program app and great customer service. David went over adb above :)

SwellNoMore
United States
Over 3 years using the app
Smile.io replied September 28, 2023

Thank you so much for your kind review we really appreciate it. 🙏 We think David is pretty great as well :)

Please let us know if there is anything else we can do to help.

Edited May 15, 2024

Lynn helped me update my business information. I also asked questions about points and rewards and some new ideas on ways to redeem. Lisa was super helpful, has an amazing attitude and made my experience the best.

Apothic Lash Bar
United States
Over 3 years using the app
Smile.io replied November 9, 2022

Thank you so much for your kind review! It was lovely chatting with you today 😊

Lisa - Smile Team ✨

July 13, 2016

Very easy to use, install and operate! Thanks!

Bertoncello Coffee Roasters
Australia
Over 3 years using the app