Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,554)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

Edited December 5, 2018

Great app! Just wish you develop the integration with Klaviyo and ReCharge to be even more advanced, lots of folks will be happy if you keep adding new features with those apps!

Ka'Chava
United States
Over 3 years using the app
October 4, 2016

This is what I've been searching for...thanks.

Tea N Joy
United States
Over 3 years using the app
September 26, 2023

David was so helpful answering very promptly even during the weekend. Big shoutout for David

With Bling
United Kingdom
Over 3 years using the app
Smile.io replied September 28, 2023

Thank you so much for your kind review we really appreciate it. 🙏 We think David is pretty great as well :)

Please let us know if there is anything else we can do to help.

Cheers,
The Smile team 💛

October 4, 2017

Smile is an easy to install solution for a reliable rewards program on your Shopify Store. In addition, the support is excellent! They have a chat box on your app interface and help arrives right away every time. Maggie helped me today and did a terrific job answering questions and providing reports I needed. Thanks!

Foodvacbags2
United States
Over 3 years using the app
Edited May 8, 2024

I have been using this app for well over a year. And I really like it and most importantly the support is excellent. This is what usually makes you want to stick with an app - knowing you will get an immediate response and solution in the fast pace of ecommerce. Just wish there was a lower paid entry tier as it is such a jump to get some benefits which would be fantastic for a small business like mine.

Apothecary & me
United Kingdom
Over 3 years using the app
Smile.io replied March 20, 2021

Thanks so much for the glowing review! 🌟 So glad to hear that you are happy with the process. We're excited about your business and want to help you in any way we can to connect with those loyal customers.

November 13, 2020

Very easy to use so far, excited to offer my customers an easy to use rewards program and I'm sure they will love their extra discount

thenaturalspa
United Kingdom
Over 3 years using the app
Smile.io replied November 13, 2020

Thank you so much for your review! So glad that the setup process was simple and smooth for you 😄

August 10, 2016

Simple to install and easy for customers to use. Background updates/changes to loyalty information is also very easy.

Twocirclescycling
United States
Over 3 years using the app
December 23, 2020

Amazing customer service. Very helpful and professional. Highly recommend it to anyone who's looking to start a loyalty program.

Buywow USA
United States
Over 3 years using the app
Smile.io replied December 23, 2020

Thank you for sharing your kind and generous review :) . It was great chatting with you!

Happy holidays from Smile :)

May 6, 2021

Very happy with this application. Easy integration and a great way to reward customers for shopping with you. The customer support from the team at Smile is awesome, very kind and quick responses.

BHND THE BRND
Canada
Over 3 years using the app
Smile.io replied May 7, 2021

Thank you for sharing your kind feedback! 🙌 We're so excited to see your store grow with Smile :)

December 18, 2020

We originally got the free version of this several years ago, but never really put it to much use. Near the beginning of 2020, we decided to actually use it, and we're so glad we did! It's very easy to set up and use, and the free plan is pretty great on its own for when you're first starting out. And their custom service is great! Customers so far have been a lot more likely to come back knowing that they're getting rewarded for their purchases, and we've been able to start building a network with reviewers to refer product easily. Recently, we realised we needed to upgrade a bit from a small plan. As a small business we were a little concerned about the pricing, but customer support (shout-out to Christian!) was excellent and they helped us to navigate into a custom plan that worked the best for us.

Sweetsmith Candy Co.
Canada
Over 3 years using the app
Smile.io replied December 18, 2020

Thanks so much for sharing your feedback 😊 We loved learning more about your store, and helping you get set up for success!