Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,555)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

August 8, 2016

Great app!! very easy to use with Shopify!! Will recommend to everyone!

Southern Grillin
United States
Over 3 years using the app
March 14, 2016

Great app! Very easy to install and did a great job increasing my revenue by growing 'loyalty' members. Thank you Sweet Tooth!

Beefree Gluten Free
United States
Over 3 years using the app
September 13, 2023

Super simple to use, the free plan is so robust! we have a great reorder rate thanks to smile and the rewards program we have implemented.

A Jar of Pickles
United States
Over 3 years using the app
Smile.io replied September 14, 2023

Thanks so much for taking the time to write this review! We really appreciate it 🤩

Smile Team ✨

November 19, 2020

We are preparing to launch this feature with our SBS promos. The customer support that helped us finalize the last few steps to ensure a successful launch was amazing.

TheShopsofSerendipity
United States
Over 3 years using the app
Smile.io replied November 20, 2020

Thank you so much for your lovely review! We're so glad to hear that the support team was able to help out! ✨

December 23, 2017

great app to turn customers into repeat customers

Www Remixd Co Uk
United Kingdom
Over 3 years using the app
Edited February 7, 2023

We've been using Smile.io to power our points program for more than a year, and we love it. It's easy to implement and really provides us with a key pillar to our customer retention strategy. The return on investment is great and saves us a lot of time and money versus building it ourselves. Smile works so well that we haven't had much need to access their support team for help or resources. It was only recently that we reached out for with technical questions as we look to improve our site. We were so happy with our interaction with Smile's Help Team. They are responsive, courteous, and generous with their time and attention. This single thread of interaction really boosted our opinion of Smile: we learned that the company is more than software engineers, they are also specialists in providing quality customer service. We highly recommend that you go with Smile!
Update: They continue to provide great customer service and attention when contacting support regarding issues or questions. Thank you so much!

GetPop
United States
Over 3 years using the app
Smile.io replied December 1, 2020

Thank you so much for your glowing review 🤩We really appreciate the time you've taken here and we're thrilled to hear that Smile has been a great return on investment for your business! Also, thanks for the shout out to our support team -- we'll be sure to pass along your praise 🙌

January 1, 2017

We use it (started with free version) for our Georgian Wine online store in Malaysia. Love it!

Eurasiatrading
Malaysia
Over 3 years using the app
June 29, 2016

Very easy to setup. Happy So Far!!!!!

Sweet Essentials
United States
Over 3 years using the app
May 31, 2023

Support was very helpful and knowledgeable. And all of us shopify customers know how BAD the actual shopify support is. Wow is all I can say about shopify support.... These people at Smile know what they are talking about though!! Recommended

Factory Minibikes
United States
Over 3 years using the app
Smile.io replied June 1, 2023

Thanks so much for taking the time to leave a review. We really appreciate it and are so glad our support was able to help you :)

July 25, 2023

Jade was very helpful :) Smile is an easy and useful tool for our customers that allows them to incentivised for their purchases.

Hasbean
United Kingdom
Over 3 years using the app
Smile.io replied July 26, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team