Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,555)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

May 4, 2021

Great app, easy to use, does a great job integrating into the theme. Would highly recommend this app based on what is possible through the free tier.

This is good fun
United Kingdom
Over 3 years using the app
Smile.io replied May 5, 2021

Thanks for the review! Glad to hear you've found Smile to be amazing 🤩

June 21, 2022

Great app to keep customers and to keep customers.. Also customer service is great ... quick replies and ready to help!

yeehawcowboy
United States
Over 3 years using the app
Smile.io replied June 23, 2022

Thanks for leaving your kind review, we are super happy to hear that you are loving out customer service :)

October 16, 2023

We have been using Smile for two years, and it's been great. Their support is incredible.

Evolution Power Tools USA
United States
Over 3 years using the app
Smile.io replied October 17, 2023

Thank you so very much for being a merchant with us these last 2 years! We also love to hear the word 'incredible' when it comes to our support team, so thank you for that as well 💖

Yours in loyalty,

✨ Smile Support Team ✨

October 23, 2023

David delivered exceptional customer service in order to make Smile work for our company.

Dean's Beans Organic Coffee Company
United States
Over 3 years using the app
Smile.io replied October 24, 2023

Thanks so much for taking the time to leave this review! We agree that David is exceptional 🤩

Don't hesitate to reach out if you have any questions. We're always here if you need us!

Smile Team ✨

April 30, 2019

I'm amazed how easy this was to set up! It's beautiful and well designed, easy to use! I look forward to using this program!

Little One Shop Co.
United States
Over 3 years using the app
Smile.io replied May 1, 2019

Thank you for the five-star review :) Our Design team loves hearing this kind of feedback!

Edited February 1, 2024

J'ai eu un très bon service à la clientèle en quelques minutes, ma demande n'était pas possible pour le moment mais elle a été ajouté dans la liste des prochaines requetes pour l'application.

Les Laines Biscotte Yarns
Canada
Over 3 years using the app
Smile.io replied April 11, 2023

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Smile Team ✨

Edited April 25, 2024

Smile has been a great asset in offering something a little extra for our customers. And the customer service is great! I had a question recently about combing Smile codes with other Shopify discounts, and Brandon helped me out immediately!

Comic Kingdom Creative
Canada
Over 3 years using the app
Smile.io replied June 6, 2023

Thank you for taking the time to leave your kind review. It was a pleasure chatting with you today ❤️ - Jade & The Smile Team <3

March 6, 2023

We love having this app as part of the buying experience for our customers. Great way to reward customers and drive/push sales for repeat purchases. Easily see what customers are earning and referring. The sales support staff was excellent in solving some back-end issues we had initially with setup.

Insan K Healing
United States
Over 3 years using the app
Smile.io replied March 7, 2023

Thank you so much for your kind words. We are so glad that our team has been able to help you out :) - The Smile Team 🙂

November 9, 2021

I have been using them for about 2 years now. Everything has been amazing with them so far. I just wish they had a built in SMS system as I have also been using Fivestars.com. Currently have over 10,000 customers phone numbers with points accumulated but no way of truly integrating all this into one single system.

Power Up Gaming
Canada
Over 3 years using the app
Smile.io replied November 10, 2021

Thank you so much for taking the time to leave us this review & your thoughts! We really appreciate feedback like this! 🙌

Edited August 1, 2023

Great app. Highly recommended. The customer support team is also very good at responding at the appropriate time.

Buce Plant
United States
Over 3 years using the app
Smile.io replied January 18, 2021

Thank you so much for the review and 5 stars! We're so happy to hear our Support team was able to help out! 😄