Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,501)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

November 9, 2021

I have been using them for about 2 years now. Everything has been amazing with them so far. I just wish they had a built in SMS system as I have also been using Fivestars.com. Currently have over 10,000 customers phone numbers with points accumulated but no way of truly integrating all this into one single system.

Power Up Gaming
Canada
Over 3 years using the app
Smile.io replied November 10, 2021

Thank you so much for taking the time to leave us this review & your thoughts! We really appreciate feedback like this! 🙌

Edited August 1, 2023

Great app. Highly recommended. The customer support team is also very good at responding at the appropriate time.

Buce Plant
United States
Over 3 years using the app
Smile.io replied January 18, 2021

Thank you so much for the review and 5 stars! We're so happy to hear our Support team was able to help out! 😄

August 8, 2016

Great app!! very easy to use with Shopify!! Will recommend to everyone!

Southern Grillin
United States
Over 3 years using the app
March 14, 2016

Great app! Very easy to install and did a great job increasing my revenue by growing 'loyalty' members. Thank you Sweet Tooth!

Beefree Gluten Free
United States
Over 3 years using the app
September 13, 2023

Super simple to use, the free plan is so robust! we have a great reorder rate thanks to smile and the rewards program we have implemented.

A Jar of Pickles
United States
Over 3 years using the app
Smile.io replied September 14, 2023

Thanks so much for taking the time to write this review! We really appreciate it 🤩

Smile Team ✨

November 19, 2020

We are preparing to launch this feature with our SBS promos. The customer support that helped us finalize the last few steps to ensure a successful launch was amazing.

TheShopsofSerendipity
United States
Over 3 years using the app
Smile.io replied November 20, 2020

Thank you so much for your lovely review! We're so glad to hear that the support team was able to help out! ✨

December 23, 2017

great app to turn customers into repeat customers

Www Remixd Co Uk
United Kingdom
Over 3 years using the app
January 1, 2017

We use it (started with free version) for our Georgian Wine online store in Malaysia. Love it!

Eurasiatrading
Malaysia
Over 3 years using the app
Edited February 7, 2023

We've been using Smile.io to power our points program for more than a year, and we love it. It's easy to implement and really provides us with a key pillar to our customer retention strategy. The return on investment is great and saves us a lot of time and money versus building it ourselves. Smile works so well that we haven't had much need to access their support team for help or resources. It was only recently that we reached out for with technical questions as we look to improve our site. We were so happy with our interaction with Smile's Help Team. They are responsive, courteous, and generous with their time and attention. This single thread of interaction really boosted our opinion of Smile: we learned that the company is more than software engineers, they are also specialists in providing quality customer service. We highly recommend that you go with Smile!
Update: They continue to provide great customer service and attention when contacting support regarding issues or questions. Thank you so much!

GetPop
United States
Over 3 years using the app
Smile.io replied December 1, 2020

Thank you so much for your glowing review 🤩We really appreciate the time you've taken here and we're thrilled to hear that Smile has been a great return on investment for your business! Also, thanks for the shout out to our support team -- we'll be sure to pass along your praise 🙌

June 29, 2016

Very easy to setup. Happy So Far!!!!!

Sweet Essentials
United States
Over 3 years using the app