Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,424)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its loyalty and rewards programs, noting significant improvements in customer retention and sales. They appreciate its easy setup and management, customizable features, and the inclusion of loyalty landing pages and points on product pages. The customer support is particularly praised for being responsive and offering valuable guidance on optimizing loyalty programs.

June 7, 2018

Best app I've downloaded for my store. Easy to use and integrate. Stellar customer support. Just an excellent product. I enjoy this more and more all the time.

Dheonline Com
United Kingdom
Over 1 year using the app
July 11, 2022

We use the SMILE app and absolutely love it! It is THE BEST!
So easy to use and navigate and our clients love it too!
AWESOME!

FashionWear Canada
Canada
Over 1 year using the app
Smile.io replied July 12, 2022

Thank you so much for leaving a review! We appreciate the kind words :)

May 31, 2018

My son actually set this up in mins. We started using it right away and started seeing results just as fast.

Thanks,
https://www.betterthanbows.com

Betterthanbows Com
United States
Over 1 year using the app
July 29, 2021

Christian understood my issue without me having to repeat myself and provided a solution with additional resources. Quick, easy, effective, and given information that will surely generate fruitful ROI's! Thank you Christian.

USA-Wholesale.com
United States
Over 1 year using the app
Smile.io replied July 29, 2021

Thanks C! Enjoyed chatting, hope you're able to put those cool tricks to good use! 🍇 🍉 🍏
- Christian

June 9, 2022

We are moving to a loyalty program for our customers and tested a few different ones on Shopify's app store. Smile's abilities as well as customer service has been phenomenal. Every question answered whether it met our needs or not. We have been able to work through the set up and implementation with ease.

prevagenTest
United States
Over 1 year using the app
Smile.io replied June 9, 2022

We appreciate you taking the time to leave a review! Thanks for the kind words about our support and features, we are so glad you are enjoying Smile :)

January 18, 2021

I am still setting up the app but, it seems to be super easy to work with, has great free options, and Brady on the customer service team was super quick to respond and incredibly helpful! Very happy so far.

Agourifoods.com
United States
Over 1 year using the app
Smile.io replied January 18, 2021

Thanks so much for the great review! We're so happy to hear Brady was incredibly helpful! 🙂

July 16, 2021

I installed this app in a state of panic when my old rewards app was giving customers hundreds of dollars off their orders at checkout. I got on the chat to ask for help migrating from the other app, and was given amazing customer service. I'm already happy I made the switch!

The Stillroom Botanicals
United States
Over 1 year using the app
Smile.io replied July 16, 2021

Thanks so much for the kind words! I'm glad we were able to provide a more stable loyalty program for you. It was fun working through the migration together! 🙌

Christian

March 7, 2022

Their customer service team is very helpful and the response time was really fast. With the help of their Tech Support team, I was able to figure out a solution to the issue I was having. So far, my experience with this app, has been great! I would recommend.

DIANE'S BIKINI
United States
Over 1 year using the app
Smile.io replied March 8, 2022

We're glad our team was able to help you so thoroughly! We'll let them know you appreciated their time 💕

August 9, 2023

Who doesn't LOVE a discount?! My customers are always grateful to get their $5 off coupon, and I like the incentives Smile offers for them to earn their rewards. The customer service is GREAT, too. The response time is fast, and their instructions are clear. They really do offer their service with a Smile. Working with the program is easy, and I recommend this app!

The Shop at Faces by Fern
United States
Over 1 year using the app
Smile.io replied August 10, 2023

Thanks so much for taking the time to leave this lovely review! It definitely puts a smile on everyone's faces at Smile. I am glad that you find Smile useful. We stay committed to adding more value as we release new exciting features over time.
We appreciate your business and truly want to make your experience as pleasant as possible.✨🤩✨

💖 Lynn

May 29, 2020

Easy to use and does what it says on the tin. I currently use the free version but when I generate more sales etc I'd be happy to move onto the paid version to be able to customise it etc.

Herts Barkery
United Kingdom
Over 1 year using the app
Smile.io replied June 2, 2020

Thank you so much for your lovely review - we can't wait to grow with you! ✨ Don't hesitate to reach out to support if we can help with anything at all!