Smile: Loyalty Rewards Program
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,607)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer retention and increasing order values through its customizable loyalty programs, including points, referrals, and VIP tiers. They praise its user-friendly interface, seamless Shopify integration, and reliable performance. The support team is also commended for their quick and effective responses, making it a valuable tool for enhancing customer loyalty and streamlining business operations.
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Easy to implement and very flexible. Support team is very responsive and helpful. I would highly recommend this app
It makes us extremely glad to know you've had such a seamless experience so far - we're here anytime to support you and we'll do our best to continue delivering that value for you and your customers in the future. Thank you for recommending us!
- the Smile Team :)
Excellent customer service. Very eager to help. Our customers are so happy to have access to reward codes. Thank you for amazing customer service.
CutieZ KidZ
The customer support is amazing and I am giving a specific shout out to Brandon! He was so thorough, patient and polite. Solved our issues we had with clear and precise explanations and made it easy for me. Thank you Brandon!
Easy to use and integrate. My customers are enjoying a rewards program. Would recommend it.
Loved It, Easy to setup and to work with.
Definitely recommended to all Shopify Store Owners.
Great Idea . Easy to use and setup The perfect way for new stores to build a loyal customer following.
We're so glad that you're loving our app! Thank you so much for your review 😄
We have been using the Smile app for a few years now. A big shout out to Hannah who is always there for us whenever we need some support. Thanks Smile and thanks Hannah!
We've been using Smile since 2018. It is pretty good and as the program grows it generates revenue.
Customer service is absolutely the worst! They told us to upgrade to 200$ plan to get the features we wanted, then after the upgrade, it turned out the features were only available on the 600$ plan, tried to downgrade literary 3 days later, been back and foward with customer service to get a refund for almost 2 weeks now, they still didn't refund!!! It is not the first time they are being super shady with billing!!!
We appreciate you taking the time to write in and leave feedback. I sent you a private message so that we can get this all sorted out for you ASAP.
I also took a look over your account and can see that you were automatically credited the difference between the plan you were on before and the plan you downgraded to. This credit will be applied to future invoices of your new plan automatically. I also sent a message to our Billing department so that they can see about getting you a refund instead of a credit if that is your preferred method.
As for the features, I reached out with further clarification on the features and plans, and a little gift on us, for any confusion.
Please let us know if there is anything else we can do. Don't hesitate to reach out if you need anything else.
💛 The Smile Team
Great customer service and great articles to help with set up! Lisa was super fab and very friendly and easy to chat with!
Thank you so much for taking the time to leave this kind review! It was a pleasure helping you today — please don't hesitate to reach out if you need anything else 😊💕
Lisa - Smile Team ✨