Reviews (6,109)

Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its variety of features like a Loyalty Landing Page and Points on Product Page. It's praised for its easy setup, seamless business integration, and low maintenance. The app's customer service is highly commended for its responsiveness and helpfulness. Merchants have seen a positive impact on sales and customer loyalty. Despite some concerns about pricing, the team is often willing to find suitable solutions. Its continuous innovation and user-friendly interface make it a top choice for managing loyalty programs.

August 26, 2021

Customer service has always been super helpful with my enquiries and issues. Matters are resolved quickly as well with quick follow ups. It helps with the response time for the customer service for my brand as well.

Kydra Pte Ltd
Singapore
7 months using the app
Smile.io replied August 26, 2021

Thanks so much for sharing your kind words! 💛

March 3, 2021

great service , easy to use , i used reward points in the past but they was not a s easy to setup as this

Vape Pig
United Kingdom
7 months using the app
Smile.io replied March 3, 2021

Thank you for sharing your kind feedback! It's awesome to hear that you got set up quickly - we look forward to seeing your results! 🐖

July 29, 2016

Love this app. can't believe it's that easy to start rewarding customers and to create an incentive for them to come back

The Corporate Commuter
Australia
7 months using the app
February 23, 2021

Customer service is awesome! I enquired about something and the customer service team went above and beyond to solve my issue. Really friendly people!

Life of Colour
Australia
7 months using the app
Smile.io replied February 24, 2021

Thanks so much for the review 🌟 Happy to hear our lightning fast support got you the help you needed! ⚡️🤩

October 1, 2016

Great app! Easy to setup and navigate. I wish there was a way to customize the names of the discounts, but they say that option is on the way. Great tool for keeping customers faithful to your store.

Hike N Shop
United States
7 months using the app
May 9, 2018

First review I have ever given. This is an awesome app. I don't use the word awesome lightly. Its simple, quick and and looks excellent. Nice job smile.io

Funschoolsupplies
United States
7 months using the app
November 21, 2019

I Used The App For My Shop and its incredibly amazing , i really convince you to download the app and try it for your business

VADE
United Arab Emirates
7 months using the app
Smile.io replied November 26, 2019

Thank you so much for your review - we really appreciate you sharing! 😊

June 24, 2019

I have the free version because that's all I need. And even in that version, you get a lot of value for what you're trying to do. Will I move up to a paid version? No sure, but if you're looking to just get started, this is a great free app.

Chicky Bungalow
United States
7 months using the app
Smile.io replied June 26, 2019

Thank you for the five-star review! :)

Edited November 30, 2023

Très bonne communication, et excellent service....

AAAAAAAAAAAAAAA+++++++++++++++++

Claude Berry
Canada
7 months using the app
Smile.io replied May 12, 2023

Thanks so much for taking the time to leave this kind review 😊

Smile Team ✨

December 22, 2021

Very happy with this app! I can't wait to give the option to our customer for them to redeem rewards, Thank you!

Charlie and Tay
United States
7 months using the app
Smile.io replied December 28, 2021

Thanks so much for your lovely review ❤️ We're so glad to hear that you're happy with our app!