Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless integration capabilities. They value its customizable rewards programs, point collection, and VIP tiers, which reportedly boost customer engagement and loyalty. The app's customer service, particularly the live chat feature, is praised for quick and effective support. However, some merchants suggest more affordable pricing tiers or additional features at lower levels. The app is recognized as a reliable tool for increasing conversion rates and expanding customer bases.

May 15, 2017

Great application, easy to use, very sleek aesthetic. However, it is very pricey, and the free version doesn't include many features that are essential to the application. Overall, quality loyalty program with easy management and very little upkeep required. 8/10.

Sage Ecommerce
United States
Over 6 years using the app
October 17, 2017

The Smile.io team is awesome. Very kind, informative and patient. In less than a week we went from our first phone call to a tutorial and live action on our website. To us it was a true testament to how organized and professional they are. We have thoroughly enjoyed the service and will definitely use their other offerings in the future. Strong company with strong products!

Lingo Luxe Bespoke
Canada
4 months using the app
January 18, 2017

So far go good. Super easy to set up and customize with my theme.

Bellissimabain
United States
4 months using the app
July 27, 2021

Excellent app. You can use redeemable coupons to reward your most loyal customers and your most engaged advocates, you have a point balance system, whose exchange rate with actual currency could be modified at your will. It has been a good way to be close to our customers and to improve our proportional conversion rate.

Canvas Lab
Mexico
4 months using the app
Smile.io replied July 28, 2021

Thank you for the lovely review! 💖 Feedback like this truly inspires us to provide more value with the app and quality services to our merchants.

December 22, 2020

This app is great! It allows you to build a better relationship between you and your customers. The developers are listening to requests for improvement and this is very much appreciated.

Boutique Essénienne
United States
4 months using the app
Smile.io replied December 23, 2020

Thanks so much for taking the time to share your feedback. It's warmly appreciated. Happy Holidays from Smile :)

July 20, 2018

This is a really nice app. Awesome!!

Doterra Wellness Journey
Australia
4 months using the app
June 17, 2021

very good i like this, simple, clever, nothing to complain about.
It would be nice to add affliliate to it

abcore
Czechia
4 months using the app
Smile.io replied June 18, 2021

Thank you so much for taking the time to leave us this review, and for your feedback! We'll pass this along to our product team for sure :)

January 14, 2021

so far, seems like a great app! I literally just downloaded it so I hope that it works for my business.

mrsbyrdboutique
United States
4 months using the app
Smile.io replied January 14, 2021

Thank you so much for the review - we look forward to working with you!

August 25, 2016

I think this app is fantastic, so easy to install and maintain. Great way to get your customers to keep coming back again and again.

Willowick
Australia
4 months using the app
Edited May 10, 2023

I've used the customer support team a few times and they have been so helpful at answering my questions. They are quick to respond and very pleasant. I love this rewards system. It's easy to understand and set up. It's also easy to have customers redeem the points within the Shopify POS. I definitely recommend this rewards system.

The Sweet Pea Shop
Canada
4 months using the app
Smile.io replied January 17, 2023

Thank you so much for leaving a review! It was wonderful assisting you today. Super glad I was able to help! :)- Jade <3