Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this loyalty and rewards app for its seamless Shopify integration and user-friendly interface. Features like points on product pages and a loyalty landing page are praised for enhancing customer engagement. The app's customer service is noted for its quick response and problem-solving skills. While some merchants find the pricing high, others deem it fair for the extensive features provided. Some merchants have requested more customization options and additional features in lower-tier plans, which the developers have shown receptiveness to.

January 3, 2024

Very good app experience, it can meet my requirements, and the customer service team is also actively helping me solve problems.

OTTOCAST
Hong Kong SAR
7 days using the app
Smile.io replied January 6, 2024

Thanks for taking the time to leave us a review! So glad to hear that our support team was able to quickly resolve your issue 🤓

We'll be here if anything else comes up!

Yours in Loyalty,

✨ The Smile Support Team ✨

December 22, 2023

We have just started, but the customer service has been fantastic. Andy and Joaana have been a huge help to set up the program for us!

See Love
India
8 days using the app
Smile.io replied December 25, 2023

Thank you so much for leaving a review! We agree that Andy & Joana are indeed fantastic 🤩

Don't hesitate to reach out if you have any questions. We're always here if you need us!

Smile Team ✨

December 19, 2023

Great App with great functions. Customer support is also to notch.

Nikkia Joy Cosmetics AU
Australia
Over 1 year using the app
Smile.io replied December 20, 2023

Thank you so much for taking the time to leave this review! We really appreciate it 💖

It was a pleasure to assist you.

Lynn - Smile Team ✨

February 20, 2024

The customer support is efficient.

EILONG®
Taiwan
28 days using the app
Smile.io replied February 22, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

May 2, 2024

Excelente aplicación. Muy completa.

ForYou Cosméticos
Mexico
Almost 3 years using the app
Smile.io replied May 6, 2024

¡Muchas gracias por tomarse el tiempo para dejar una reseña! Realmente apreciamos las amables palabras 🙏

- Smile Team ✨

January 4, 2024

by far, I think the app is good to use

Angelina Nail Supply NYC
United States
9 days using the app
Smile.io replied January 6, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

December 30, 2023

Hannah provided great support!!

The Brush Boutique
United States
6 months using the app
Smile.io replied January 4, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with Hannah 🤩

Don't hesitate to reach out if you have any questions! We're always here when you need us 💖

- Smile Team ✨

December 6, 2023

very helpful CS Team, really appreciate!

AUMNIEHK
Hong Kong SAR
Over 5 years using the app
Smile.io replied December 7, 2023

Thank you very much for your review we really value your feedback.

Best regards

David

November 2, 2023

Smile.io has truly transformed our customer experience! The rewards program has seamlessly integrated into our platform, providing our customers with an exceptional incentive to engage with our brand. Not only does it effortlessly boost customer loyalty, but the support from the Smile.io team has been outstanding. We wholeheartedly recommend this program to any business looking to enhance customer satisfaction. 100% satisfaction guaranteed!

Brush Salon
Canada
Over 4 years using the app
Smile.io replied November 4, 2023

Thanks so much for taking the time to write this review and for all your kind words 🤩 We're so glad to hear that your customers are loving Smile 🚀🌈

Don't hesitate to let us know if there is ever anything else we can help you with 💖

- Smile Team ✨

December 8, 2023

The customer service is very nice and helpful.

APRILSKIN US
United States
Over 4 years using the app
Smile.io replied December 10, 2023

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨