Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless integration capabilities. They value its customizable rewards programs, point collection, and VIP tiers, which reportedly boost customer engagement and loyalty. The app's customer service, particularly the live chat feature, is praised for quick and effective support. However, some merchants suggest more affordable pricing tiers or additional features at lower levels. The app is recognized as a reliable tool for increasing conversion rates and expanding customer bases.

December 6, 2021

easy to use, straight forward and customer service is quick. would recommend, great app for loyalty program.

Pacinos Signature Line
United States
3 months using the app
Smile.io replied December 8, 2021

Thank you so much for taking the time to leave us this amazing review 💖

July 4, 2016

it´s wondefull for my project.

Malharia Aracatuba
Brazil
3 months using the app
February 3, 2022

Smile.io is a great app to turn shop customers into repeat purchasers. The loyalty program make returning customers increase and increase the repeat purchase rate higher.

Loja WeMystic
Portugal
3 months using the app
Smile.io replied February 3, 2022

Thank you! 🙏 We're excited to work with you and help bring in those customers! 💯

October 7, 2022

Fantastic platform - really easy to set up & use. Customer service is exceptional (in particular Joshua - what a hero!) Looking forward to continued partnership with Smile. Couldn't recommend highly enough. 10/10

Toys for a Pound
United Kingdom
3 months using the app
Smile.io replied October 7, 2022

Thanks so much for this amazing feedback! I am glad I was able to assist and we look forward to a bright future with you! 🌈

Joshua - Smile Team 🧙‍♂️

August 30, 2016

Brilliant idea and heaps user-friendly! Highly recommend.

Ruggdofficial
New Zealand
3 months using the app
February 24, 2016

Very easy to understand, design and install. Looks great on the site. Simple and sleek I love it. Best of all you get all the premium features for free.

Lgbyl Boutique
United States
3 months using the app
July 5, 2018

it's a great little app, the free option is great for stores that are still in the startup phase. rewards programs are fully customisable, and the customer service is terrific.
staff helped me make a simple customisation of the code so that I could remain fully GDPR compliant too (I'm not exactly an expert at code), so I can't say enough good about Smile.io
if you want happy customers cheerfully purchasing more and referring more traffic to your site so they can earn rewards, then this app will do the trick
top stuff

Awwcute
Australia
3 months using the app
Edited January 21, 2017

This is very tough to review because I give the free version 5 stars. What an amazing program! Very well done and so cool but the jump to the next level after free is insane. From FREE to $60/month .... $200/month ... $400/month!!!???

I was expecting you can have the free version and after that you could perhaps just pay $60 to unlock the next level, but $60 a month!? I think the company would actual generate more profit selling 1 time upgrades over monthly plans. I just couldn't imagine spending $400 a month on this. A retailer must now sell an additional $1,000 in revenue per month just to break even on this plan and then more to turn a profit. I can't even use my own logo with the free version and I couldn't imagine spending $60/month. Great idea but for at least $720 a year just so I can have my own logo displayed I don't see the value in that.

Sunglassshack
United States
Over 5 years using the app
Edited August 9, 2017

Still messing around in it, but so far I love it!! I hope everything is working I just worried about not being ready when the sales start to pick up.

Thank You so much!!

Bessie M Wash
United States
3 months using the app
August 31, 2016

Incredible free reward points app. So happy we found this one!

Mad Fit
United States
3 months using the app