Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

October 17, 2023

knowledgeable and patient

Tiff's decor and more
United States
About 1 hour using the app
Smile.io replied October 18, 2023

Thanks so much for taking the time to leave this review! We are so glad that you had a great experience with our support team! Please don't hesitate to let us know if there is anything else we can help you with 😊

✨ The Smile Team

October 7, 2022

Fantastic platform - really easy to set up & use. Customer service is exceptional (in particular Joshua - what a hero!) Looking forward to continued partnership with Smile. Couldn't recommend highly enough. 10/10

Toys for a Pound
United Kingdom
3 months using the app
Smile.io replied October 7, 2022

Thanks so much for this amazing feedback! I am glad I was able to assist and we look forward to a bright future with you! 🌈

Joshua - Smile Team 🧙‍♂️

January 11, 2017

I was a bit hesitant of the lack of phone support, however their email support Team has helped me understand and set up the app how I want it. Excellent work!
Excellent costumer service :D

Fussion Jeans Ltd
Canada
3 months using the app
August 30, 2016

Brilliant idea and heaps user-friendly! Highly recommend.

Ruggdofficial
New Zealand
3 months using the app
Edited August 9, 2017

Still messing around in it, but so far I love it!! I hope everything is working I just worried about not being ready when the sales start to pick up.

Thank You so much!!

Bessie M Wash
United States
3 months using the app
August 31, 2016

Incredible free reward points app. So happy we found this one!

Mad Fit
United States
3 months using the app
Edited January 25, 2017

We need more ways for customers to earn points. It works but a few more options are needed.

Beauvivo
United States
3 months using the app
August 28, 2017

Wow - just found this app and it was SO easy to set up! Can't wait to reap the rewards :)

Favgifts
Australia
3 months using the app
January 18, 2017

So far go good. Super easy to set up and customize with my theme.

Bellissimabain
United States
3 months using the app
Edited January 21, 2017

This is very tough to review because I give the free version 5 stars. What an amazing program! Very well done and so cool but the jump to the next level after free is insane. From FREE to $60/month .... $200/month ... $400/month!!!???

I was expecting you can have the free version and after that you could perhaps just pay $60 to unlock the next level, but $60 a month!? I think the company would actual generate more profit selling 1 time upgrades over monthly plans. I just couldn't imagine spending $400 a month on this. A retailer must now sell an additional $1,000 in revenue per month just to break even on this plan and then more to turn a profit. I can't even use my own logo with the free version and I couldn't imagine spending $60/month. Great idea but for at least $720 a year just so I can have my own logo displayed I don't see the value in that.

Sunglassshack
United States
Over 5 years using the app