Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,616)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

March 16, 2017

Great for your Shopify store. Loving it

Mystic Minds Shop
Australia
7 months using the app
January 15, 2017

Awesome tool to have on my website

G Lax
United States
7 months using the app
September 19, 2016

Love how easy they are to set up and use.

Move Apparel
United States
7 months using the app
May 31, 2022

The app was straight forward for the most part - however slightly confusing on the customer side of it between what members and guests had to do in order to get their sign up points. Once I spoke to smile customer service (Joshua) he was great! Loved his videos and he totally rocks a good radio voice. If it wasn't for the videos I would be lost as to how to help my customers, but this definitely helped. It would be good for this kind of information to be provided in a demo video upon downloading the app to assist admin. Thanks, Jodi

Discovery Headbands
Canada
7 months using the app
Smile.io replied May 31, 2022

Thank you so much for your your feedback, I was so glad I could help you get everything sorted! 💪 Thanks for your compliments and suggestions, we appreciate you! We look forward to helping your business grow! 🌱

Cheers,
Joshua - Smile Team 🧙‍♂️

September 8, 2016

Love it!!!! Great for small businesses!!!!

Bella Cherie Collection
United States
7 months using the app
October 10, 2016

Easy to install. Looks very promising! Excited!

Iographer 3
United States
7 months using the app
November 24, 2017

I am sure I would like the program if I could ever get it implemented. I have requested help setting up the explainer page multiple times. (Which I they told me they would do) Each time I ask, they tell me to submit a request to the support staff -- which I have done Twice. No response. My only contact with them now is when they bill me each month. Ironically, they do not forget to contact me then. So my problem is customer service. They couldn't contact me enough before I purchased. After I purchased, quite a different story I am sorry to say.

Odorbgoneproducts
United States
7 months using the app
Edited June 7, 2019

Definitely has boosted customer engagement and sales. Phenomenal customer service, kudos Maggie!!!!

Folklore Las Niñas
United States
7 months using the app
Smile.io replied June 7, 2019

We're so happy to hear Smile is helping boost sales and customer engagement at your store. :) Thank you for the feedback and five-star review!

Edited June 16, 2019

I'm new to the app but, after having problems with previous reward apps, I was happy to come across something that is easy to use! I love that you can manually add points to customer accounts. So far so good!

Demize Collectibles LTD
United Kingdom
7 months using the app
Smile.io replied June 17, 2019

Thanks for the great review, and for the feedback! :)

Edited November 30, 2023

Très bonne communication, et excellent service....

AAAAAAAAAAAAAAA+++++++++++++++++

Claude Berry
Canada
7 months using the app
Smile.io replied May 12, 2023

Thanks so much for taking the time to leave this kind review 😊

Smile Team ✨