Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

June 8, 2017

This app is great for launching a loyalty program for your store! Very easy to use interface as well.

Aesthetic Zoo
Canada
About 2 months using the app
September 6, 2016

This is by far the best app I have uploaded for my store to date.
I love being able to reward my customers for their loyalty.

Ilyana Joi
United States
About 2 months using the app
October 31, 2021

Amazing customer service! Was able to help within a matter of minutes, great pricing compared to other loyalty program apps. 10/10 would recommend!

Farmbox Co.
Australia
About 2 months using the app
Smile.io replied November 1, 2021

Thank you very much for the kind words and 5 stars. It's so appreciated and helps us help even more businesses like yourself. 🎃

April 8, 2016

ive just set it up, it was easy and simple to set up. and the fact that i could change the currency is a dream come true for my store.

Glamorise Brands
South Africa
About 2 months using the app
Edited September 11, 2021

I enjoy everything about this app. It is user friendly, offers tons of education, and the customer service is absolutely stellar. I mean who gets a live person at 11:30pm on a saturday night?! Fanfriggintastic ! I recommend this app to all of the merchants and business owners I come into contact with.

Bad Kitti Claws
United States
About 2 months using the app
Smile.io replied September 13, 2021

Thank you so much for leaving us this lovely review 😻
We'll continue to work hard to provide you with the best experience possible 💖

February 28, 2017

I found interested with this app, because it's pretty good to keep my customer comming back by their cool programs. Thank you!

Bvtshirts
Vietnam
About 2 months using the app
Edited January 30, 2020

recently i suffer fm "your points redemption could not be completed, try again later", both customer and admin cannot redeem

Cheese n Dash
Hong Kong SAR
About 4 years using the app
Smile.io replied January 31, 2020

Thanks for your review! That's not a good experience. I've reached out to you by email to help get this fixed up ASAP!

April 21, 2021

Excellent customer service. They were really quick in responding to my questions and helped me get set up. App is really easy to set up and integrates nicely into our store.

One Seed
Australia
About 2 months using the app
Smile.io replied April 21, 2021

Thank you so much for taking the time to write this review 🤩

May 23, 2016

Quick and simple installation. Clean and user friendly design from both an admin and customer perspective. Great app.

Royal Bottom Babies
Canada
About 2 months using the app
Edited February 18, 2017

Pretty decent app but think they could make it better by implementing the following:

1) Allow customers earn points for tagging on Instagram.
2) Earn points for writing a product review.
3) Have more customization for what is being sent to the customer. Yes, I am currently on the basic plan but you should be able to at least change email colors to match your theme and update some of the verbiage.

Example: "Congrats on purchasing ! " You should be able to change this verbiage - currently not able to.

Belle Verite
United States
Almost 4 years using the app