Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless integration capabilities. They value its customizable rewards programs, point collection, and VIP tiers, which reportedly boost customer engagement and loyalty. The app's customer service, particularly the live chat feature, is praised for quick and effective support. However, some merchants suggest more affordable pricing tiers or additional features at lower levels. The app is recognized as a reliable tool for increasing conversion rates and expanding customer bases.

March 4, 2021

just activated the app, wish they would let new app users customize for 30 days free, but other wise it was a nice seamless integration

BEAU
United States
Over 1 year using the app
Smile.io replied March 5, 2021

Thank you so much for your review ! This is super helpful 💖

Edited October 26, 2016

Setup is an absolute doddle. Looking forward to positive feedback from my customers.

2 weeks in and it has been a wonderful experience. Support is pretty amazing and the program works a treat. Some of the points awarded 'out of the box' were a bit low so we tweaked them but it was a very simple thing to do.

Very positive about this app

Unfortunately decided to remove this app when the terms were changed leading to manual installation of discount codes instead of being automatically generated as before.

AJ
Indi Menswear

Indi Retro
United Kingdom
About 1 month using the app
August 22, 2021

It is really easy to set up and to use, with great support as well. Exactly what I was looking for!!

Olive Basket
United States
About 1 month using the app
Smile.io replied August 25, 2021

Thank you so much for taking the time to share your experience here, and for the 5 stars! ✨ We're so glad to hear that you find the app easy to use and that it fits your needs!

September 1, 2016

Just started using it. Easy to set up. The $ jump from free to the first slab is pretty steep but otherwise I think it's a good app.

The Bikings
India
About 1 month using the app
July 24, 2017

Good app, but does not integrate with Shopify reviews.

Cy House
Australia
Over 2 years using the app
August 27, 2021

excellent - easy to use and definitely brings customers back. I would recommend to anyone needed a loyalty program

DMLeatherworx Pty Ltd
South Africa
About 1 month using the app
Smile.io replied August 28, 2021

Thanks for sharing your kind words, we're thrilled to hear that you found setup easy and are already seeing the benefits of Smile 🚀

August 4, 2016

Fantastic little app, great way to keep your customers engaged. Still have a little tweaking to do at our end so it works best for us but its a great start and will enjoy using the features - Thumbs Up!

Vandc Designs
United Kingdom
Over 1 year using the app
August 15, 2017

brilliant app, has helped my store grow tremendously.

Ladies Laws
United Kingdom
About 1 month using the app
October 2, 2018

Smile.io is a great platform - easy to use, easy to set with a wide range of graphic and reward/referral options. We implemented it into our shop easily, and it started generating some buzz immediately.
Also, customer support is great and responsive, so +1 for that (cheers for Maggie!).

Brewie
Hungary
About 1 month using the app
May 16, 2016

Looks good so far

www.casefun.com

Case Fun Ltd
United Kingdom
About 1 month using the app