Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and customizable features, including a popular rewards program. It integrates well with Shopify and other apps, enhancing customer experience. Despite its reliable performance and proactive support, some merchants are concerned about the cost difference between free and paid plans and desire more customization for branding and email messaging. However, it's valued for boosting customer engagement, conversions, and referrals, and supports both online and in-store customers.

January 23, 2017

So far, so good! My customers seem to be liking this new feature.

The Candle Barn Company
United States
14 days using the app
January 10, 2017

An all in one turnkey loyalty program that lets you start off easy and inexpensive but can grow and expand with the business. This is my second store that I have added them to, a key part of keeping customers engaged.

Instant Teas
13 days using the app
July 8, 2016

So far, so goooooood! Customers keep coming back, thank you Sweet Tooth.

Blue Bee Quilting
United States
13 days using the app
November 7, 2016

Are you kidding me? After suckering us in to get our customers to use your rewards system you now say YOU made a mistake and instead of auto generating code we now have to do it manually for ALL our customers unless we upgrade to Shopify Plus. Whose got the time for that! Talk about bait and switch.

Glass Haunt
United States
About 1 year using the app
November 2, 2021

quick and fast install. step by step instructions answered all my questions without me being confused. like it.

SWG Supply House
United States
13 days using the app
Smile.io replied November 3, 2021

We're so glad to hear that your experiencing with setting up was so smooth✨

April 20, 2015

Love the whole idea!
Very simple to add ! And the response is awesome !
Love it !

United States
13 days using the app
January 25, 2021

I think offering a $50 then jumping into a $200 (which honestly is the plan you need to really get a benefit from using this app) is a huge jump in price. I wish it was around the $120 range. I also would recommend they offer more social media platforms to share and have customer referrals on. It is a bit outdated when it comes to that. They need to add tiktok, snapchat, etc to their platform. overall the app performs well!

United States
9 months using the app
Smile.io replied January 25, 2021

Thanks so much for taking the time to write a review! We really appreciate the feedback on pricing as well as social media platforms that would be helpful to include in our earning actions. I've passed these along to our product team, and I've also sent you an email to see if we could help with some of the additional features you were looking for 😁

April 10, 2018

Not only a good app, but also good customer service. :)

Bsw Beauty Ca
9 months using the app
December 22, 2020

App was very easy to set up. Customers started to earn rewards right away. The team was also great and assisted us with implementing this program into our mobile app as well.

CSR Building Supplies
13 days using the app
Smile.io replied December 22, 2020

Thank you so much for the great review and five-star rating. We're happy to hear you found it super easy to use. 😄

November 18, 2021

So far so Great! We are very happy so far with Smile and how straight forward and well integrated it is with out site. We have not enabled the app yet so we are unsure of results but the customer support team has been awesome, the app is super slick and is very well designed, and we feel that we have gone with the right app. More to come soon.

Young Mountain Tea
United States
13 days using the app
Smile.io replied November 18, 2021

Thank you so much for taking the time to leave us this lovely review! We're so excited for you to launch your rewards program 💖 🍵