Reviews (6,401)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its loyalty and rewards programs, noting significant improvements in customer retention and sales. They appreciate its easy setup and management, customizable features, and the inclusion of loyalty landing pages and points on product pages. The customer support is particularly praised for being responsive and offering valuable guidance on optimizing loyalty programs.

Edited April 3, 2019

Updating my review - this app is very expensive, but they have solid features and helpful support. I picked their brain very annoyingly and they were good. The UI/UX of the interface for both the customer and store owner is solid.
I can't say whether this increases repeat business/drives new business. But they've done a good job creating what they set out to create. I haven't used this long enough to attest to its effectiveness. Although from a price perspective if I have a few thousand customers my pricing is going to be around $400 - $500 per month if not more. That's a lot. Will i be able to get more than $6k per year in new revenue from this app? Would love to see a lower price point.

Baritastic Store
United States
Almost 3 years using the app
Smile.io replied April 8, 2019

Thanks so much for sharing this! Feedback really helps ensure that we can provide the best experience possible for all of our merchants. We'll take this into consideration for sure! :)

May 2, 2017

I loved it allot. honestly I highly recommend it !!

Gamersguild
United Arab Emirates
About 2 months using the app
November 22, 2016

So far this looks like it will be an extremely helpful tool! Awesome!

Saber Forge
United States
About 2 months using the app
July 8, 2015

Awesome app, my customers love it!

Xhale Products
United States
About 2 months using the app
June 21, 2019

This is a MUST HAVE app for every e-commerce store! Allowing customers to earn points and rewards by purchasing and referring friends is ingenious. It was simple to set up and activate! I LOVE IT!

Heathen Beard Club
United States
About 2 months using the app
Smile.io replied June 22, 2019

Thank you for the five-star review and all the positive feedback! 😄

Edited February 12, 2017

So far so good....easy to set up the basic plan. I will give another review once the shop is up and running. I am on the fence with 4 or 5 stars because of the branding logo on the rewards program....I think they should offer lower tier option for a few bucks that would get rid of their branding on the system....

Howilivelife
United States
Almost 3 years using the app
October 27, 2016

So far so good, super easy set up!

Blue Brontide
United Kingdom
About 2 months using the app
Edited November 5, 2016

Why was an 5 star review auto generated saying -easy to set up,looking forward to using it? I would give it 5 stars if I did not have upload all those coupon codes. App is new to me, but with the exception of manually uploading all the coupons, seems like a great app.

Bead Girlz Boutique
United States
Almost 3 years using the app
Edited December 1, 2018

I love this app! I can’t believe how easy it is to implement and use. I was really pleasantly surprised by how many features even the free plan has - it is fully operational.
I had a family member test it out for me before I officially announced the launch and she loved how easy it was as a customer to sign up. As someone who isn’t overly techy she felt it was really intuitive.
I just launched today, and I look forward to seeing how it impacts by return business.
Thank you for making such a fantastic app!

Whimsicals Paperie
United States
About 2 months using the app
February 12, 2019

I LOVE THIS APP! Its simple to use and looks great on my website! This app will definitely help build customer loyalty.

Ariah Madison
United States
About 2 months using the app
Smile.io replied March 27, 2019

Thank you for the kind words and the five-star review!