Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,423)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its loyalty and rewards programs, noting significant improvements in customer retention and sales. They appreciate its easy setup and management, customizable features, and the inclusion of loyalty landing pages and points on product pages. The customer support is particularly praised for being responsive and offering valuable guidance on optimizing loyalty programs.

February 1, 2017

so far so good. will give updates later

Liberty Apparel Co
United States
Over 2 years using the app
August 22, 2021

i just recently added this app. i think this would be a great help with getting my customers to refer and purchase more from my store. thanks!

XENTRO
Philippines
About 2 months using the app
Smile.io replied August 25, 2021

Thank you so much for your 5-star review💖

Setting up a rewards program is a great tool to drive more traffic to your store!

We can't wait to see you grow! 💖

February 7, 2018

Loving this app so far. I am obsessed with your live to chat option! I was stumped figuring something out and your specialist, Maggie, was an absolute DOLL. She was super personable and prompt with answering my questions. Companies like this with the best customer service makes business life soooo much easier.

Kcoutureboutique
United States
About 2 months using the app
July 26, 2017

It's easy to set up. More feedback based on how it is adopted and how reliable it is. Great product at the outset though.

Mom Me Australia
Australia
About 2 months using the app
Edited August 30, 2023

A lot better an app from 2 years ago.
Searching customers has improved tremendously. App seems to run smooth on our site without glitches.

Still wish there was more customization capabilities.
With Shopify 2.0 template, they only recently added widgets, but those don't allow too much customization.
There is still no way to display customer points conveniently for customers. It would be nice to show in the header of your site so customers are reminded of their points.

Overall improved but still room for more.

Nordic Catch
United States
Over 2 years using the app
Smile.io replied February 22, 2021

Hello there! Thank you so much for updating your review with your feedback. I'm so happy your experience has improved and we hear you on the customization pieces. As discussed we are working hard on improvements and will be in touch soon. Thanks again!

November 9, 2016

Would definitely use again! Has helped me gain a lot of new customers for my site!

The Untitled Co
United States
About 2 months using the app
July 25, 2016

Easy to install.
Easy to understand.
Easy to use.
So far, everything is going smoothly.

Local Distraction
United States
About 2 months using the app
April 2, 2022

The customer service from Smile is awesome! Each time I reach out they're always kind and respond quickly. Even on the free plan my rewards and referral programs look and function amazingly.

Deep Seeded Roots
United States
About 2 months using the app
Smile.io replied April 5, 2022

We're glad our team was able to help you so thoroughly! We'll let them know you appreciated their time 💕

February 26, 2017

good app easy to use can get pricey but free option is available

Pinocchios Gold
United States
About 2 months using the app
Edited November 17, 2019

A very competent rewards program. 100% makes me more confident to grow my brand - Recommend 100% ....

The Car Care Shop
United Kingdom
About 2 months using the app
Smile.io replied November 18, 2019

Thanks so much for recommending our app, and the 5-star review! 🙌