Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this loyalty and rewards app for its seamless Shopify integration and user-friendly interface. Features like points on product pages and a loyalty landing page are praised for enhancing customer engagement. The app's customer service is noted for its quick response and problem-solving skills. While some merchants find the pricing high, others deem it fair for the extensive features provided. Some merchants have requested more customization options and additional features in lower-tier plans, which the developers have shown receptiveness to.

August 14, 2016

What an Awesome App !
Hopefully i will have to upgrade to enterprise soon :)

Itsjoes
United States
23 days using the app
September 7, 2016

I love this App. I wish they had a IOS app though

Bare Body Care
Australia
Over 1 year using the app
July 22, 2016

Good App! Easy to set up and monitor.

Crooked Road Hardwoods
United States
23 days using the app
October 19, 2020

Love it! Easy templates, easy to access and very user friendly. I have found this app very helpful for my online store and I am excited to use it within my comapny.

Maymay Grace
United States
Over 1 year using the app
Smile.io replied October 21, 2020

Thanks so much for taking the time to review, and for using Smile! 😄

Edited March 2, 2019

There really needs to be a paid version somewhere between the free plan and the $50 plan.

We are otherwise quite pleased with Smile. It is a very intuitive rewards program that is simple for both the store owner and customer to use. The free plan has many limitations but is sufficient for our needs currently. Don't know when we will grow large enough to justify the expense of moving to the paid plan. We would gladly pay $25 per month for a paid version with a lower number of members than the $50 plan. Easily a 5-star app if this were the case.

Go Fetch! pet food
United States
Over 1 year using the app
September 17, 2016

Easy to install and does not require any advanced coding. Support is great. Just ask them if you need help, and they will get back to you. Overall a great app that charges you based on number of members and not on total orders like the others.
www.advantagesupplements.com

Advantagesupplements Com
United States
23 days using the app
January 31, 2017

Perfect. Even the free version works good.

Fun2learn Com
India
23 days using the app
June 1, 2020

great app and really puts a smile on customers faces - great app and really puts a smile on customers faces

Aasvoël
Australia
23 days using the app
Smile.io replied June 2, 2020

😊 That's amazing, we're so glad that you and your customers are enjoying! Thank you for your review!

April 8, 2018

Some customers would sign up and not be rewarded the bonus automatically.

The Banger Store
United States
Almost 2 years using the app
July 22, 2018

THIS APP DOES NOT WORK FOR IN-STORE REDEMPTIONS. If you are a Shopify store owner and want to find an omni-channel solution for loyalty points, do NOT use Smile. It's become a huge hassle for our team as the customer points show up as "error" when trying to redeem.

Jrink
United States
Almost 2 years using the app