Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,594)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through effective rewards and loyalty programs. It features loyalty programs, rewards, referrals, and customization options, enhancing the shopping experience and encouraging repeat business. Merchants appreciate its reliability and the responsive, helpful customer support team that offers personalized assistance.

September 25, 2016

I just started using this app. So far so good!

Wb Dezign
United States
About 2 months using the app
November 19, 2020

We have just signed up for the Growth plan and have used the Smile Live Chat feature a few times with help when onboarding and asking questions. Brady has been extremely helpful in answering our queries. The main reason this wasn't a 5* is because the app is missing out on some simple features that would benefit us such as a fraud analysis on whether customers are liking and unliking/following and unfollowing to gain additional points. Besides that, it's been very straightforward and we're excited to see what Smile brings us as a business!

Kick Game
United Kingdom
Almost 3 years using the app
Smile.io replied November 20, 2020

Thank you so much for your review and your candid feedback! This is super helpful 💖 Glad to hear that Brady was able to help!

Edited February 18, 2017

Pretty decent app but think they could make it better by implementing the following:

1) Allow customers earn points for tagging on Instagram.
2) Earn points for writing a product review.
3) Have more customization for what is being sent to the customer. Yes, I am currently on the basic plan but you should be able to at least change email colors to match your theme and update some of the verbiage.

Example: "Congrats on purchasing ! " You should be able to change this verbiage - currently not able to.

Belle Verite
United States
Almost 4 years using the app
May 18, 2016

Great app, and very easy to set up!

Leopard Defense
United States
About 2 months using the app
September 12, 2017

Super easy to use and to make customer have fun while shopping :) THUMPS UP

Royalseller01
Singapore
About 2 months using the app
November 8, 2021

Currently in a trial, testing to see if it will fit our needs. The support has been incredible in helping me investigate, and is currently the front runner in our implementation.

Lumilly
United States
About 2 months using the app
Smile.io replied November 8, 2021

Thank you so much for taking the time to leave us a review! So glad to hear that you've been having a great experience so far 💖

Edited November 2, 2019

Can't translate this app in another language... English is the only possible language... But I have been contacted by their staff and they're telling me work is being made to translate all the widget. Just can't wait to become a paid customer! Thanks.

Boutique Lollipop
Canada
About 2 months using the app
Smile.io replied October 8, 2019

Thanks for reaching out! We're sending an email your way to chat more. 🙂

August 10, 2021

I loved the customization of the app to be integrated with my websie. As well as the explanation on the app it's self!

Two Little Birds
Australia
About 2 months using the app
Smile.io replied August 10, 2021

Thank you so much for this lovely review! 💖🐦

November 19, 2014

Great App, very helpful. Did exactly what I needed done.

Eternal Wooden Roses
United States
About 2 months using the app
January 4, 2019

Super easy to set up and syncs really well! Do wish we could add more of our own REWARD points in the free version. Happy so far!

Nina's Flying Needle
United States
Over 2 years using the app