Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,616)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

Edited January 30, 2020

recently i suffer fm "your points redemption could not be completed, try again later", both customer and admin cannot redeem

Cheese n Dash
Hong Kong SAR
About 4 years using the app
Smile.io replied January 31, 2020

Thanks for your review! That's not a good experience. I've reached out to you by email to help get this fixed up ASAP!

September 25, 2016

I just started using this app. So far so good!

Wb Dezign
United States
About 2 months using the app
May 15, 2017

Great application, easy to use, very sleek aesthetic. However, it is very pricey, and the free version doesn't include many features that are essential to the application. Overall, quality loyalty program with easy management and very little upkeep required. 8/10.

Sage Ecommerce
United States
Almost 3 years using the app
August 10, 2016

Helpful - you can see who's interested in your products (because they create loyalty accounts) even if they haven't checked out/purchased yet.

Dolled Up Ca
Canada
Almost 3 years using the app
May 18, 2016

Great app, and very easy to set up!

Leopard Defense
United States
About 2 months using the app
Edited February 18, 2017

Pretty decent app but think they could make it better by implementing the following:

1) Allow customers earn points for tagging on Instagram.
2) Earn points for writing a product review.
3) Have more customization for what is being sent to the customer. Yes, I am currently on the basic plan but you should be able to at least change email colors to match your theme and update some of the verbiage.

Example: "Congrats on purchasing ! " You should be able to change this verbiage - currently not able to.

Belle Verite
United States
Almost 4 years using the app
September 12, 2017

Super easy to use and to make customer have fun while shopping :) THUMPS UP

Royalseller01
Singapore
About 2 months using the app
November 8, 2021

Currently in a trial, testing to see if it will fit our needs. The support has been incredible in helping me investigate, and is currently the front runner in our implementation.

Lumilly
United States
About 2 months using the app
Smile.io replied November 8, 2021

Thank you so much for taking the time to leave us a review! So glad to hear that you've been having a great experience so far 💖

December 4, 2023

"Great service and fast support, we're happy with the app!"

STF Shop
Germany
About 2 months using the app
Smile.io replied December 6, 2023

Thanks for leaving us a review! We appreciate it so very much and are so glad to hear you are happy with both our support and our app 🫶

Yours in Loyalty,

✨ The Smile Support Team ✨

November 19, 2020

We have just signed up for the Growth plan and have used the Smile Live Chat feature a few times with help when onboarding and asking questions. Brady has been extremely helpful in answering our queries. The main reason this wasn't a 5* is because the app is missing out on some simple features that would benefit us such as a fraud analysis on whether customers are liking and unliking/following and unfollowing to gain additional points. Besides that, it's been very straightforward and we're excited to see what Smile brings us as a business!

Kick Game
United Kingdom
Almost 3 years using the app
Smile.io replied November 20, 2020

Thank you so much for your review and your candid feedback! This is super helpful 💖 Glad to hear that Brady was able to help!