Smile: Loyalty Rewards Program
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,616)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.
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Absolutely the worst app experience I have ever had. I have no idea why anyone uses this. Both points and referrals programs fail massively when it comes to the pieces that should be customizable on the website end, and both are absolutely dreadfully user-unfriendly on the customer end. There are so many flaws in both systems I feel like they are selling this ridiculously overpriced app without ever even having beta tested it, as customer service was not even aware of the very obvious issues that I immediately noticed. I would give zero stars if possible, and my strongest recommendation to stay far away from this garbage, but I will say that their customer service team was very responsive, even though they were 100% entirely unable to help fix any of the problems that are absolutely evident. My customers couldn't even figure out how to use the rewards, and I don't blame them because it is an utter PITA and can fail at multiple points along the way. So very bad. So very over-priced. Save yourselves and look elsewhere.
Thank you for the feedback!
Easy to start up, .and a really well thought out app for anyone to use.
So far, so good! Very straightforward and easy to use. Plus the customer service is fast, friendly and efficient! Highly recommend! :)
Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with the team 🤩
Don't hesitate to reach out if you have any questions! 💖
- Smile Team ✨
This is the best app on the market
This app looks promising..easy interface..good resource of tutorials to help setup the program and run. Would recommend it!
I was looking for an app that can simplify rewards and points for me. The set up was simple and straight forward. I really enjoy!
Thank you so much for sharing - we love hearing feedback like this! 💖
Trying to explore but for now looks simple and amazing.
Smile is very comprehensive and very easy to use. Moreover, the technicians responded very quickly and solved my problem in a short time. smile really helped me a lot!
Thanks so much for taking the time to leave a review. We are so glad that you find Smile very easy to use, and enjoyed your experience with our support team! Let us know if there is anything else we can help you with 😊
Excellent program. Very easy to use. By far the BEST customer service! I had a few technical questions and they were answered in a very easy way to understand for someone who isn't too technical. Without prompting they went above and beyond to give me personalised advice on how to make the program even better! Highly recommend. 10/10 and 5 gold stars from me!
Thank you so much for leaving us a review! I am glad I was able to help get you sorted and I hope the advice serves you well! We are looking forward to helping you continue to grow, and if you ever want any more tips just pop in the chat, we love to help! 😄
Cheers,
Joshua - Smile Team 🧙♂️
Je n'ai pas encore eu le temps de bien utiliser l'app mais je peux d'ores et déjà dire que le service client est plutôt opérationnel et ça on apprécie beaucoup !
Merci pour votre avis! nous sommes si heureux que vous ayez trouvé le service client favorable! - Hannah and the Smile Team :)