Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and customizable features, including a popular rewards program. It integrates well with Shopify and other apps, enhancing customer experience. Despite its reliable performance and proactive support, some merchants are concerned about the cost difference between free and paid plans and desire more customization for branding and email messaging. However, it's valued for boosting customer engagement, conversions, and referrals, and supports both online and in-store customers.

May 11, 2016

This is an awesome app. Very easy to use and a great way to boost sales. Also takes a lot of manual work out of tracking referrals and coupons. :-) Thanks Sweet Tooth

Enajve Collection
United States
3 months using the app
April 15, 2016

Pretty user friendly and nicely branded

3 months using the app
June 30, 2017

greeeeat app
goooooooooooooood job :)

Best Toys For Baby
4 days using the app
January 8, 2017

Pretty nice, I have used this program twice in two of my stores. It's like dangling free money in front of a shop-a-holic. All my customers accumulate around 2000 points on average.

United States
3 months using the app
August 11, 2016

Great app, super easy to use.

Check it out www.Studio110NZ.com

Studio 110
New Zealand
3 months using the app
November 14, 2021

Easy set up, great support. We use it for many of our Shopify clients and would recommend it to business who need a robust ecommerce rewards program. Looking forward to how the app evolves for Shopify markets and POS

Deep Creek Brewing
New Zealand
4 days using the app
Smile.io replied November 16, 2021

Thank you so much for your review and your feedback! This is truly valuable to us 🙏

February 25, 2019

I've recently launched my business and have done A LOT of research on the different rewards programs available. I'm loving the Smile app and all of the features that it has to offer. The Customer Service has been outstanding; I've received speedy responses and the issues that I've had were resolved extremely quickly. I also really like that they offer an educational component which has helped me to set the program up to integrate on my Shopify site and will help with growing my business. Thanks for making me Smile!

Mosaic Coffee Lab & Roastery
United States
4 days using the app
Smile.io replied March 26, 2019

Thank you for the kind words and the five-star review! We're happy to have made you smile and hope to continue doing so! :)

October 4, 2016

Very easy to setup and easy to use in the front and back-end. My clients are already using it.

United States
4 days using the app
September 28, 2022

I am still getting used to the app but my customers are loving the ease of use. I hope to enhance my utilization of the app very soon.

Vine and Grind
United States
3 months using the app
Smile.io replied September 28, 2022

Thanks for leaving us a review! We are stoked to hear you customer feedback, ease of use is our main priority! 💪

Joshua - Smile Team 🧙‍♂️

April 1, 2016

It's straight forward, easy to use, what you pay is what you get – above and beyond.

Eat Cake Today
4 days using the app