Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,619)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

April 25, 2016

Setting up my discounts was very simple! I can not wait to use the app. I'm expecting great results with all the incentives I set up for my online store.

Diamond Tiara Boutique
United States
24 days using the app
October 13, 2016

Its a great app easy to use and setup!

Kwikert
United States
24 days using the app
August 2, 2016

LOVE this app! Super easy to use and customers love it!

The Fit Cakery
United States
24 days using the app
March 9, 2021

Very cool app. By far the best quality when it comes to Loyalty rewards program. However I have to mark it down for not having a manual translation option available when there is only 5 default languages to choose from.

Mig&Mini
Denmark
Almost 2 years using the app
Smile.io replied March 10, 2021

Thank you for sharing your open and honest feedback. We rolled out the translations feature relatively recently (right at the end of 2020), and so we're being careful to ensure everything is stable before considering how to grow it further.

I'm keen to learn what language support you're looking for, so I'll reach out with a follow-up message soon.

Glad to hear that that you're enjoying the core loyalty program though! 🙂

September 26, 2020

I use this app to help me build customer loyalty. The system integrates easily and functions well. Using the free plan is enough to get the job done and well.

7figures Toys & Collectibles
Australia
Over 1 year using the app
Smile.io replied September 29, 2020

Thank you so much for you review! We love hearing about your experience :)

Edited July 14, 2019

Just getting started with the app, but the onboarding process was very easy. I liked that the step-by-step process asked questions about the type of products we sell, revenue volume, etc., and then provided recommendations for the features of our loyalty program based on my answers. This makes the program more personalized to our store, rather than a "one size fits all" approach.

We are hopeful that our loyalty program helps to increase sales, so we can upgrade our plan in the future!

Zoedella Beach
United States
23 days using the app
Smile.io replied July 15, 2019

Thank you for the five-star review! We love to hear this kind of feedback. 🙂

January 24, 2018

Maggie M. got back to me quickly and her solution worked. Couldn't ask for anything more. Thanks!!!

Cooper Lake Candle Co
United States
23 days using the app
June 3, 2016

It works good if you add some tricks to it :P You can make it better by urself :P

Deluxify
Estonia
23 days using the app
October 29, 2021

Very helpful support. Beginner friendly. Unfortunately doesn't work with the Theme Expanse, yet. Maybe they can fix it.

Delias Whiskyshop GmbH
Germany
23 days using the app
Smile.io replied October 30, 2021

Thanks so much for taking the time to leave us this review! 🙏 We have reached out and hopefully this issue has been since resolved! If not please reach out to us at help@smile.io and we'll help out.

February 9, 2017

No need a month we got 100 members from Sweet Tooth, thanks!!

Maryloustore
United Kingdom
23 days using the app