Reviews (6,131)

Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its variety of features like a Loyalty Landing Page and Points on Product Page. It's praised for its easy setup, seamless business integration, and low maintenance. The app's customer service is highly commended for its responsiveness and helpfulness. Merchants have seen a positive impact on sales and customer loyalty. Despite some concerns about pricing, the team is often willing to find suitable solutions. Its continuous innovation and user-friendly interface make it a top choice for managing loyalty programs.

June 15, 2023

The customer service is excellent! Nicole and Andrea were super helpful in guiding me through the set up. They patiently answered all my questions!

Rock 'N Karma
Canada
3 days using the app
Smile.io replied June 15, 2023

We appreciate your kind words and are so glad you enjoyed our service. Thanks so much for leaving a review. Don't hesitate to reach back out if there is anything else we can do for you :)

May 11, 2016

This is an awesome app. Very easy to use and a great way to boost sales. Also takes a lot of manual work out of tracking referrals and coupons. :-) Thanks Sweet Tooth

Enajve Collection
United States
2 months using the app
May 11, 2020

Easy to set up and use! Awesome way to reward our customers and promote brand loyalty. Customer service is top notch as well. Highly recommend!

Ceramic Pro Canada
Canada
3 days using the app
Smile.io replied May 11, 2020

Thanks so much for your lovely review 💖 We're so glad to hear that support was able to help!

April 9, 2016

Trying to explore but for now looks simple and amazing.

Pickypicksco
Pakistan
2 months using the app
Edited March 13, 2017

I could make it work now in my settings sections

Fullmodaonline
Ecuador
2 months using the app
May 30, 2020

I really like this app. It has a nice customer experience. The membership to get all of the perks is a little steep though

Cellar Door Plants
United States
3 days using the app
Smile.io replied June 2, 2020

Thank you so much for your review and feedback! We really appreciate it! 💖

Edited August 17, 2020

Easy interface and customer management. Having hiccups lately. Rewards points are being used and re-credited back to customer giving them endless point. Not happy right now and support takes a day + to get back to you.

Anyone else having issues where the rewards are used for a purchase and instead of being deducted from the customer's reward account, they go right back on it. I'm waiting for support but wanted to know if we're alone here. Our customers are shopping and getting free rewards dollars. icky

Grace
United States
3 months using the app
Smile.io replied August 17, 2020

Thanks so much for taking the time to leave us a review! We're so sorry for the technical challenge re: POS points. This has been resolved by Shopify - and our support team will reach out with a CSV to adjust for this!

July 7, 2019

Great, easy to use app. Step by step guides and easy explanation of process. Can't wait to see how much it helps our sales.

Design Time Gifts N Craft
United States
3 days using the app
Smile.io replied July 9, 2019

Thank you for the five-star review! 😄

March 3, 2017

Everything we need it to be. We love Sweet Tooth at FD Industries!

Fd Industries
United States
3 days using the app
February 23, 2017

LOVE IT .. SO EASY TO SETUP!!

Fitnessthreadz
Australia
3 days using the app