Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,551)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

October 3, 2016

Works perfect - exactly what I was looking for.

Kodi Box Pros
Canada
10 days using the app
January 20, 2019

I like this app, I wish there was another plan level between the free plan and the $50 plan. Maybe $14.99 per month for those who are just starting out.

Emerald Vinyl
United States
7 months using the app
February 23, 2023

It's nice I just wish it gave us the option to make a separate page with all of the ways to earn and redeem like in the popup.

Everything Dirt
United States
7 months using the app
Smile.io replied February 24, 2023

We greatly appreciate your time to give us your feedback and let us know what will make your experience using Smile even better! 🚀

October 12, 2020

Set up was easy. The app is very user friendly. Now, all we need is to get some customers to join our loyalty program. Fingers crossed.

K-OBA Eyewear
United States
7 months using the app
Smile.io replied October 19, 2020

Thank you so much for your lovely review 💖. We can't wait to watch as you grow!

August 2, 2019

This app has been incredibly easy to navigate and set up. We launched on our site within 3 days of downloading the app. Customer service is impeccable! Tess has been so responsive and so gracious anytime I have a question about a feature.
Definitely recommend this app! Now I know why they call it "Smile" ;)

Mom Culture
United States
10 days using the app
Smile.io replied August 2, 2019

😄 We're so happy you've had such a great experience using our app and chatting with our team. Thanks so much for the five-star review!

Edited November 27, 2016

I cannot seem to figure out how to import my mailchimp list and actual customer lists. It only seems to want to do some POS customers but not all. I have customers from pinterest as well but cannot add their email or give them points and they have accepted marketing. I am sure I am probably doing something wrong :/
It's very beautiful and looks great, don't get me wrong. I think that I will have to look elsewhere for more easier integration.

Glam Geek
United States
9 months using the app
Edited April 9, 2021

This app helped me develop a reward program for my customers. One negative is that I could not customize the box.
What we did not enjoy was the fact that we could not resize the pop up box on the website.

Wines by Flow
Belgium
7 months using the app
Smile.io replied April 9, 2021

Thanks so much for the review and the feedback! We can definitely share this with our team! If you have any other questions please reach out at help@smile.io and we can chat! 🙂

April 8, 2017

We used this for a year or two on our old site and now we are using it on our new site, to be honest I liked the look of at least one of the other apps but when I read all the relevant information there were pitfalls that we just couldn't work with, we went back to these guys and I have ot say I am very happy... it just works, it is easy to set up and it runs itself.. I'm happy with it. If I had to mention one thing, price.. all of the loyalty style apps are really pricey, this was one of the lesser priced but still for a basic that wont even allow editing of outgoing email template to my customers $59.99?!? come one guys, at least let me edit the outgoing email templates for this price, huh? because the stock ones you send out are really nasty.. just sayin. If you included outgoing email template editing in your "basic" package at $59.99 I would give 5 stars.. right now its a 4 from me.

Just Riding New Store 2017
United Kingdom
7 months using the app
September 25, 2022

I'd be lost without Shopify. Since the launch of my business two years ago I've been using and loving shopify. I found the website really easy to use and the functions are great. Happy customer, would recommend!

That Coco Company
United Kingdom
9 days using the app
Smile.io replied September 26, 2022

Thanks so much for your review! We are glad to be a part of your success and wish you continued health, happiness, and prosperity! 🌈

Cheers,
Joshua - Smile Team 🧙‍♂️

July 5, 2017

new to this app and shopify...$59 a month is too steep for a beginner

Charlush
United States
9 months using the app