Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,374)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective loyalty programs, noting its user-friendly interface and exceptional customer service. They appreciate the straightforward setup, ease of use, and the significant improvements in customer retention and engagement. The responsive support team, including staff members like Lisa, Lynn, and Joana, is frequently praised. Merchants also value the reliable performance and smooth integration with Shopify, which contributes positively to business growth through increased sales and repeat business.
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awesome!! this is a fantastic app. i will use this on my website, i really appreciate these type of apps as they really do help! thanks again really worth it
It's a very slick program, but definitely not right for my clientele. It was expensive (due to large customer database I had to be on the $600 plan) and I suspect it really is much more useful to people who are heavy on the email marketing (I'm not). I sell medical products and I think my customers saw it as too gimmicky. I have a high percentage of mobile sales and the widget was always in the way - a real problem on small screens. I reached out to my entire mailing list for feedback to see if they cared whether I kept it or not, and the only people that replied said to ditch it, that they had too many point programs to keep track of anyway. They found it too complicated to use. - I probably would have been more motivated to keep it if I could have had more options in terms of custom defined actions for point awards (beyond the fb/tw shares/likes).
So far, so good... easy set-up and started working effectively the first day.
Awesome software highly recommend using.
Very easy to install and super easy to get started, this will offer a great opportunity to reward those important people, our customers and friends grow our brand and get rewarded for it with more than a thank you.
I think it is a great app, however, there were some issues with some of my customers being able to see the tab while I was still testing it out. I contacted support and communication was spotty, at best. I will continue to use the app for the time being, but I really think that there is room to grow.
Amazing APP with Great Customer Service Support. All store owners need to get a quick response as soon as they install any APP. This is the amazing team to support every question that you need to ask. They are always ready to help and App is working fine online and POS. 100% recommend for those who want to use Royal Reward program for your store.
Thanks so much for your lovely review! We're so glad to hear that you had a great experience with our support team 💖 Always happy to help! ⭐️
Slows down my store considerably. My SEO/site manager tells me to remove it every month. Very glitchy, I can barely access the dashboard most days. Disappointing considering the number of good reviews it has. I wouldn't recommend it.
Thank you for your feedback. We are always looking for ways to improve Smile, and appreciate hearing from merchants like you.
I hear you have concerns about Smile's impact on your store's speed. Our team actively monitors our app for performance-related factors, and we take every opportunity to make sure things are working in a way that has as little impact on the customer experience as possible. The Smile Launcher and Panel are designed with speed in mind and will load asynchronously. This means that customers will be able to begin interacting with your site immediately, while Smile loads itself in the background. We also only insert a couple of relatively small code snippets into your theme, which shouldn’t be the cause of any major slowdowns in how long it takes your website to load.
Regarding the dashboard, this is definitely out of the ordinary. I've reached out to learn more about the situation so we can look into this for you ASAP.
Thanks again for reaching out. We look forward to hearing back from you so we can remedy the situation.
All the best,
Nicole & the Smile team
so far we are really enjoying how user friendly smile is, how great the customer service is and how creative you can get with the loyalty and reward programs.
Thank you so much for sharing your experience 💖 We so thrilled to hear that you're enjoying the app and our team 😄
Very straight forward instructions. So easy to set up and launch. I had to ask for assistance and the support was great.
Thanks so much for leaving a review! We are glad you've had such any easy time setting up and launching your program. Don't hesitate to reach out if we can help you with anything else :)