Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,539)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

July 15, 2024

Lynn is amazing!!

Beach Camera
United States
3 days using the app
Smile.io replied July 17, 2024

Thanks for saying this! We think so too!

October 11, 2024

They haven't responded to my messages!

Mishow
Singapore
About 20 hours using the app
Smile.io replied October 13, 2024

We are so sorry to hear that your experience wasn't up to our usual standards. A member of our support team has reached out via email to learn more about your experience!

April 8, 2024

Amazing experience!

Lisa was very patient and helpful. Our team appreciates her and her assistance.

Buttercloth
United States
Over 4 years using the app
Smile.io replied April 10, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

January 19, 2024

quick customer service! Lynn has been extremely helpful navigating some customizations!

Proper
United States
Over 3 years using the app
Smile.io replied January 21, 2024

Thanks for leaving a review! We agree that Lynn is indeed helpful 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

February 2, 2024

The onboarding has been quick and easy, with plenty of communication for Brandon and the team at Smile.io.

We are using the points for donations, rather than a discount and with the teams help we have been able to adapt the program to our needs and are happy with the results so far.

Thanks,

Hugo
Happy Dog UK
www.happydoguk.com

Happy Dog UK
United Kingdom
6 months using the app
Smile.io replied February 3, 2024

Thanks for leaving a review!

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

November 27, 2023

Great customer service. Always super quick at getting back to us and are super timely at resolving any issues.

FAYT The Label
Australia
Over 2 years using the app
Smile.io replied December 2, 2023

We really appreciate your kind words thank you for taking the time to leave us a review.

Best

The Smile team

January 24, 2024

The system is simple and easy to use, the support for when you are stuck is very efficient and friendly. Thanks Jade!

Dark Arts Coffee
United Kingdom
About 3 years using the app
Smile.io replied January 25, 2024

Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you!

Jade - Smile Team✨

December 6, 2023

Great app, very user-friendly, and well laid out. The customer service team is very helpful - they can answer any query and answer it promptly.

SkinShop
Ireland
Over 2 years using the app
Smile.io replied December 7, 2023

Thank you so much for your review, we really appreciate your kind words.

Cheers

David

June 19, 2024

Tremendous support

Re'equil
India
Almost 2 years using the app
Smile.io replied June 22, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

The Smile Team✨

Edited October 23, 2024

Always very quick to answer any questions we have.

eto
United Kingdom
7 months using the app
Smile.io replied May 10, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Karen - Smile Team✨