Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,384)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer retention and boosting order values through its loyalty and rewards programs. Its user-friendly interface and easy setup, along with features like loyalty landing pages and visible points on product pages, are particularly appreciated. The app is noted for its reliability and minimal oversight needs. Customer support is frequently praised for its responsiveness and effectiveness, with some staff members receiving commendations for personalized service.

December 21, 2023

Excellent, patient, knowledgable customer service. Very easy to integrate with other apps.

My Store
United States
About 22 hours using the app
Smile.io replied December 25, 2023

Thank you so much for leaving us this 5-star review & for the kind words about our customer service team! We really appreciate it 🫶 Shoutout to app integrations, too 🙌

Yours in Loyalty,

✨ The Smile Support Team ✨

August 16, 2016

I was looking for an app like this. Looks like it has everything I need.

Lolla Bella Boutique
United States
1 day using the app
July 22, 2017

This has been so EASY to work with so far! I honestly wasn't expecting it to be this fast and easy to setup such a powerful app. It's been working perfectly so far too!

Reys Fashion
Canada
1 day using the app
August 17, 2017

The best and most simple Loyalty App to use!

Foursix Clothing Ltd
United Kingdom
1 day using the app
Edited August 17, 2022

Such wonderful support in helping me set up the app - quick and easy and even had custom videos to help.

Happily Zen
Australia
1 day using the app
Smile.io replied August 16, 2022

Thank you so much for this wonderful feedback! 😍 We love helping small businesses just like yours, that is why we do what we do! It was great chatting, I appreciate you! ☀️

Cheers,
Joshua - Smile Team 🧙‍♂️

September 19, 2023

Easy to use, excellent customer service.

Industrial Athletic
New Zealand
1 day using the app
Smile.io replied September 21, 2023

Thanks so much for taking the time to write this review! We really appreciate it 🤩

Smile Team ✨

Edited April 21, 2020

what is this ???? do you guys do testing of the product before releasing it ....contact me i will give you detail

Mama's Station
United States
1 day using the app
Smile.io replied April 22, 2020

Hey there! Thank you for your review. So sorry about whatever you experienced! I've sent you an email to learn more.

September 27, 2016

Incredibly easy to set up and a beautiful interface. Very excited to start using this app!

Revelationdrumsstore
United States
1 day using the app
August 21, 2023

App gets installed and then refreshes constantly and never works. Tried reaching out to customer service and they said they couldn't see my site as installed even after sending a screenshot. The app is not functional or user friendly.

CoastalGlowSkinClinic
United States
1 day using the app
Smile.io replied August 22, 2023

We're so sorry to hear that you're having a less-than-ideal experience with your program launch! I believe our support team was able to resolve this quickly, regardless, I've reached out via that chat thread to ensure that things are operating as expected. Looking forward to hearing from you over there :)

Yours in loyalty,

Brandon - Manager, Live Chat

November 1, 2023

GREAT, thank you!

Kimono Dragon NYC
United States
1 day using the app
Smile.io replied November 3, 2023

Thank you so much for taking the time to leave this review! We really appreciate it 💖



Smile Team ✨