Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,537)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

September 26, 2023

It's hard to give 5 stars when I just barely signed up and haven't had much time to implement the app, BUT I received some very helpful support from an agent on smile.io.com that I would rate 5 stars.

Healing mountain crystals
United States
About 1 month using the app
Smile.io replied November 5, 2023

Thank you so much for your kind words we really appreciate it.

We've reached out via email to see how we can improve our service.

Best regards
The Smile Team

March 27, 2019

I really like the app, the design and the functionality so far. My only bug bear is the lack of a support for a physical gift / membership card. We desperately want to be able to give our VIP customers membership cards to make them feel special!

AUTOID
United Kingdom
About 1 month using the app
Smile.io replied March 27, 2019

Thanks so much for sharing this! Feedback really helps ensure that we can provide the best experience possible for all of our merchants. We'll reach out via email to get a better understanding of what you're looking to do. :)

June 1, 2021

I used this App to get in touch with customer and increase my conversion. It was very helpful and free as well :)

Dein Grinder
Germany
1 day using the app
Smile.io replied June 3, 2021

So glad to hear that you're loving the app! Thanks so much for taking the time to leave us this review ✨

January 22, 2018

it good to attract customers to our website

Delionlex
Malaysia
About 1 month using the app
October 20, 2021

We have had this app in our store for a while now. While it promises a lot, the issue is you need to pay 200USD a month, just for the nudges feature! If you ask me, the nudges feature is something that's should be included on the $49 tier plan, as its so integral to the app bringing any sort of revenue. Asking a small store to play $200 a month just to make use of an integral feature just isn't okay.

Cancha
United Kingdom
About 2 months using the app
Smile.io replied October 20, 2021

Thank you so much for taking the time to leave us this review & your thoughts! We really appreciate feedback like this. We've sent over an email to help out some more with your store. ✨

April 25, 2022

easy to use as Im not computer wiz, customer service walked me through something I didnt understand and didnt rush me and stayed until the end to be sure Id be successful. I rate this a 20 out of 10 app and business

Harlow Boutique Official Online Store
Canada
1 day using the app
Smile.io replied April 25, 2022

It was absolutely a great pleasure helping you today! Thanks for taking the time to leave your kind review. :) -Jade

March 10, 2017

Looks great so far. I only wish I could hide the tab on the free package as well. I am a little worried though about affording the paid packages as I'm from South Africa.

New Start Living
South Africa
About 1 month using the app
April 6, 2016

Just started trying this app- so far -easy set up -

Here Comes The Bling
United States
About 1 month using the app
March 22, 2017

Pretty good app, will definitely assist my store.

Bens Brick Bunker
United States
About 1 month using the app
June 28, 2019

Seems like a great app to use. Two things that stop me from using it is lack of translation support, and lack of font customization.

apotekos
Croatia
About 2 months using the app
Smile.io replied July 2, 2019

Thank you for the feedback! We've sent an email your way for more information. :)