Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,423)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its loyalty and rewards programs, noting significant improvements in customer retention and sales. They appreciate its easy setup and management, customizable features, and the inclusion of loyalty landing pages and points on product pages. The customer support is particularly praised for being responsive and offering valuable guidance on optimizing loyalty programs.

October 21, 2023

After transitioning our store to Shopify, we needed to replace our rewards program. From the very beginning, I knew we chose the right company. David answered all our questions and helped simplify the process. More importantly, our customer retention is at an all time high. Thank you David!

PS Helium
United States
About 2 months using the app
Smile.io replied October 24, 2023

Thanks for leaving a review! We agree that David is indeed excellent 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

January 23, 2024

Done.

Great app and support from Brandon great.

Twenty First Century Herbs
United Kingdom
Over 4 years using the app
Smile.io replied January 25, 2024

Thanks for leaving us a review! Glad to hear that you found both Smile and Brandon's support to be great 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

January 6, 2024

Great service and personal support. They will.work to cater for your needs.

Fogfathers
United Kingdom
Over 5 years using the app
Smile.io replied January 7, 2024

Thank you for your review! We are so happy the app and customer service is flexible to your needs!

January 13, 2024

Great App
Easy setup. Excellent customer service. Lynn has been most helpful!

gymsegbë
United States
2 months using the app
Smile.io replied January 16, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with Lynn 🤩

Don't hesitate to reach out if you have any questions! 💖

- Smile Team ✨

November 16, 2023

Jade was quick to respond to my inquiry and helped me with my issue. She was courteous and prompt. Excellent customer service.

Taddo's Tallow
United States
9 months using the app
Smile.io replied November 18, 2023

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with Jade 🤩

Don't hesitate to reach out if you have any questions! We're always here when you need us 💖

- Smile Team ✨

December 6, 2023

very helpful CS Team, really appreciate!

AUMNIEHK
Hong Kong SAR
Over 5 years using the app
Smile.io replied December 7, 2023

Thank you very much for your review we really value your feedback.

Best regards

David

February 23, 2024

Fast & helpful customer service

Bubbsi
United States
Almost 3 years using the app
Smile.io replied February 27, 2024

Thanks so much for taking the time to leave a review!

Yours in Loyalty,

✨ The Smile Support Team ✨

October 25, 2023

David was so helpful and gave great recommendations to make my website and rewards program even better!

Moonlight Nuts
United States
11 months using the app
Smile.io replied October 26, 2023

Thank you so much for your kind review we are delighted David could help you! 💛

Best regards

The Smile Team

April 9, 2024

I’m new to the app, and Jade has been fantastic in helping me navigate a customer question! Thank you so much!

Dottie Beth Designs
United States
4 days using the app
Smile.io replied April 12, 2024

Thank you so much for sharing, we are happy that we were able to help. We think Jade is super awesome too! 💖

If you need any help, please do not hesitate to reach out.

November 1, 2023

Jade was incredibly helpful in getting me on the right track when I had some questions. The guidance and support made a world of difference. I'm grateful for Jade's assistance and expertise. Thank youuuuuuu

Blush & Bliss
United States
4 months using the app
Smile.io replied November 3, 2023

Thanks so much for taking the time to leave this review! We are so glad that you had a great experience with Jade! Please don't hesitate to let us know if there is anything else we can help you with 😊

✨ The Smile Team