Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,549)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

September 28, 2016

this app is incredible! definitely helps drive business. highly recommended to show your customers appreciation for shopping with you

Christoff Christrian
United States
Almost 6 years using the app
November 27, 2018

Does anybody know if the points can expire? I haven't tried it yet because we need this feature before we make any decision. Can anybody help me?

Paulie Clothing
United Kingdom
Almost 6 years using the app
October 9, 2023

Great platform and great customer service. Had a great refresher call with Nicole today because we've been a customer since 2019. Some great new features.

T. Jazelle
United States
Over 5 years using the app
Smile.io replied October 11, 2023

Thanks for leaving a review! We agree that Nicole is indeed excellent 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

Edited May 6, 2024

First of all, we still expect Smile.io to improve and offer comprehensive features, including monthly order reports and customized views, which is important to Shopify sellers to review their usage and evaluate the plan's performance.

Having said that, the CX support team was helpful and reacted to our request efficiently and effectively. Highly recommend the service.

The Wrap Life
United States
Almost 6 years using the app
Smile.io replied September 23, 2019

Thank you for the feedback! We will be in touch to chat more. 🙂

September 29, 2023

Great Loyalty app! Really helped us to automate our loyalty program easily

OXOMIO
Mexico
Over 5 years using the app
Smile.io replied October 2, 2023

Thank you so much for your review 🤩 We are glad that you find the app easy to use.

Please don't hesitate to reach out if there's anything else that we can help with to make your experience great!

August 24, 2017

Really like this app, it's so useful and intuitive. Our customers easily able to sign up to our points system on our website www.bullbrand.co.uk, I'm amazed at the amount of people that do!

Bullbrand 3
United Kingdom
Almost 6 years using the app
Edited November 29, 2021

Overall their rewards system is working great for us. It's convenient and easy for our customers to understand. Whenever we encountered issues like points not reflecting, or customers not being able to log in, their customer support team is very responsive and helpful. They'll figure out what's wrong, will let you know what happened, and will fix it. Happy with our subscription!

Tree To Tub
United States
Almost 6 years using the app
Smile.io replied October 15, 2021

Thank you so much for your kind words! We'll always be around if you need our assistance ❤️

March 3, 2017

Awesome app! Super easy to set up. Great support!

Borrowed Boutique
United States
Almost 6 years using the app
Edited July 17, 2019

We have been using this app for some time now and it is everything it promises to be. This is an updated review. We are super satisfied with this app. It totally delivers results and and it is very easy to manage. We definitely recommend this app. https://astitchahalf.net/

A Stitch A Half
United States
Almost 6 years using the app
October 27, 2015

Easy to set up and even easier for our audience to join and start earning sweet perks. I'd love for it to integrate with our brick and mortar sales, too!

Anaapple
United States
Almost 6 years using the app