Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,551)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

May 31, 2024

Great customer service!

Strps.
Canada
6 days using the app
Smile.io replied June 1, 2024

We are so glad to hear our customer support was helpful. Thank you for your review :)

December 22, 2023

We have just started, but the customer service has been fantastic. Andy and Joaana have been a huge help to set up the program for us!

See Love
India
8 days using the app
Smile.io replied December 25, 2023

Thank you so much for leaving a review! We agree that Andy & Joana are indeed fantastic 🤩

Don't hesitate to reach out if you have any questions. We're always here if you need us!

Smile Team ✨

January 25, 2024

It's great! Very helpful customer support.

GO24·7
United States
Over 1 year using the app
Smile.io replied January 27, 2024

Thanks for leaving us a review! We appreciate it so very much and are so glad to hear you are happy with both our support and our app 🫶

Yours in Loyalty,

✨ The Smile Support Team ✨

March 29, 2024

so far so good. they are very quick to respond

Candle Nerds
United States
4 months using the app
Smile.io replied April 1, 2024

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

November 30, 2023

David has been absolute amazing, delivering a personal service to a question I had and taking time out to send a video on how to use a feature. Super quick and polite. Signed up straight away!

WazzaVerse
United Kingdom
1 day using the app
Smile.io replied December 2, 2023

Thank you for the kind review we really appreciate it. Please reach out if there is anything else we can help with.

Cheers

The Smile team

Edited July 2, 2024

JADE IS THE BESTcustomer service is fantastic - We are absolutely loving this app in every single way!!

Everyday Chic Boutique
United States
12 months using the app
Smile.io replied December 7, 2023

Thank you so much for your kind words! We appreciate you taking the time to leave a review and are so glad you and your customers are loving Smile! Don't hesitate to reach out if there is anything we can help you with :)

November 29, 2023

fast customer service.

Chunky Monkey Fabrics
United States
Over 2 years using the app
Smile.io replied December 2, 2023

Thank you for your review We know how important your time is, so I'm delighted we could resolve your problem quickly.

Please reach out if we can help in the future.

Cheers

The Smile Team

Edited May 24, 2024

Top service from Hannah :)

Secend.ch
Switzerland
Over 1 year using the app
Smile.io replied April 18, 2024

Thank you for your lovely review. We are so glad Joana was able to assist you!

January 4, 2024

The customer support is fantastic and what I might not have picked up on or understood in the helpful videos, can be further explained in a customer support chat!

Deux Cranes Chocolates and Confections
United States
About 2 months using the app
Smile.io replied January 6, 2024

Thanks so much for taking the time to write this review! We really appreciate it 🤩

Smile Team ✨

May 21, 2024

Belle application!

MLcreation
Canada
About 1 month using the app
Smile.io replied May 24, 2024

Thank you for your lovely review!