Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,551)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

January 17, 2024

Great app, more importantly, great suppot. We had a bug that caused the launcher to not show up properly, the team was amazing in resolving the issue :)

Sniff & Bark
Canada
Almost 4 years using the app
Smile.io replied January 18, 2024

Thanks for your kind words! I'm really glad we were able to help :)

- Angie, Smile Team

February 11, 2019

Super easy implementation, considered using another app but this is so much better. Looks really great and easy to understand for both customers and storeowner. https://hitthehay.se/

HIT THE HAY
Sweden
Over 4 years using the app
Smile.io replied March 27, 2019

Thank you for the five-star review! We're glad you and your customers are loving it!

May 27, 2019

I really like this app so far! I was a little confused as I introduced my customers to it, so I hopped on the help messenger. Kellen was super quick to respond and really helpful. I was surprised someone was able to answer so fast on a holiday. I only have the free version, but I am really impressed!

Crabby Pants Company
United States
Over 4 years using the app
Smile.io replied May 27, 2019

Thank you for the five-star review! :)

December 8, 2023

The customer service is very nice and helpful.

APRILSKIN US
United States
Over 4 years using the app
Smile.io replied December 10, 2023

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

Edited July 26, 2022

I just want to say the agent named Joshua was awesomesauce to work with! He immediately got me what I needed! and was a joy to work with!

Grass Roots Farmers' Cooperative
United States
Over 4 years using the app
Smile.io replied June 24, 2022

Thank you so much for this lovely review!! It was great chatting with you and—for the record—YOU'RE awesomesauce 😃

💖 Lisa

August 20, 2016

great app and to trial it for free even better. looking forward to tracking impact.

Celebratewithsophies
United States
Over 4 years using the app
June 3, 2021

I just installed this app, smooth integration and easy setup, I had some questions to the support and get my question answered in short time. great support reactivity.

MademoiselleRose
Belgium
Over 4 years using the app
Smile.io replied June 3, 2021

Thanks so much for your review! We're so happy to hear that your setup was smooth and that support was able to help out 💖

September 7, 2016

Couldn't believe how easy it was to get started! Such a great app and service :)

Mama Belle
United Kingdom
Over 4 years using the app
February 15, 2019

I installed this app a few years ago and it has been great. Not to mention my customers loving getting purchase rewards.

I just had my first issue (which was my fault) and Maggie a representative fixed the issue in no time!

This is one of the few apps I have no issue recommending to someone.

ToxicNATOs
United States
Over 4 years using the app
Smile.io replied March 26, 2019

Thank you for the five-star review and for the recommendation! :)

February 21, 2024

good support

Rider Shop MY
Malaysia
Almost 3 years using the app
Smile.io replied February 23, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨