Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,481)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

June 16, 2021

This app was easy to install, set up, and has been easy to use for my customers. Recently, I needed to contact customer service to check on something, and they were quick to respond, test, and confirm that my app was working properly.

Thaïs Ann Boutique
United States
Over 6 years using the app
Smile.io replied June 17, 2021

Thank you so much for taking the time to write this review 🤩 Glad we could be of such help!

August 18, 2022

Smile has been great for us. Our redemption percentage is significant and customers are motivated by the rewards

LipoSci Labs
United States
Over 6 years using the app
Smile.io replied August 18, 2022

Thanks so much for taking the time to leave a review! We really appreciate it :) It was great chatting with you and am so glad we were able to help you today <3 - Jade

August 24, 2019

It is amazing what you get from this app for FREE! It is just so helpful and it has so many features. Easy to install and customizable look that makes it look in sync with your website. A must-have app for sure!

Hear Me Roar - Kids
New Zealand
Over 6 years using the app
Smile.io replied August 29, 2019

Thank you so much for the 5-star review. We're so glad that our app is able to help your business! :)

September 30, 2016

So far so good. Love the reward system and this made is so easy to apply to my store. I'm learning around the app and can't wait to see the rewards coming in

Herevolution
United States
Over 6 years using the app
August 1, 2016

Seems to be great so far! Excited to hear feedback from our customers regarding our new rewards program!

Flirtee Golf
United States
Over 6 years using the app
February 19, 2016

My customers get excited about sweet tooth! They love racking up and points. The set up was easy and it has helped my business grow and now they have included social media likes in the free version. It just keeps getting better!!!

Delyla Design
United States
Over 6 years using the app
November 6, 2018

We have been with Smile.io since we joined the shopify platform in February of 2017. It's been a great platform to work on and when an issue does come up (which is not very often), they have a great and knowledgeable team to help you out. Customer service is superb from top to bottom, Thanks Maggie! We recommend using Smile.io.

Hometown Hero
United States
About 6 years using the app
September 15, 2023

We have used Smile for the last few years and have found it an intuitive rewards platform - some of the features are a little basic in comparison to other rewards platforms however overall is great value for money.
I had a meeting with Hannah on optimising our program and was happy with her attentiveness and suggestions. Thank you Hannah.

ESTHER & CO.
Australia
About 6 years using the app
Smile.io replied September 16, 2023

Thanks so much for leaving a review! Don't hesitate to inform us if there is any question and we'd be happy to help!

The Smile Team :)

Edited December 6, 2016

Love this app!! Easy to use for me and my shoppers. Wish it had mobile capabilities for when I'm on the go, but the support and service far outweigh any cons. Need help? Ask for Stuart! Kind, patient and ever helpful. Keep up the good work, Sweet Tooth!

Tulip Bloom
United States
About 6 years using the app
July 19, 2022

I worked with David on some report needs, and he was extremely helpful and continued to reach out to see if I needed any additional help. I appreciated the follow-up.

Tubby Todd Bath Co.
United States
About 6 years using the app
Smile.io replied July 20, 2022

Thank you for your review! We pride ourselves on going the extra mile for our merchants, and your success is our success. We are stoked to hear of your positive experience with David, we are pretty partial as well! 🤩

Cheers,
Joshua - Smile Team 🧙‍♂️