Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,551)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

September 30, 2016

So far so good. Love the reward system and this made is so easy to apply to my store. I'm learning around the app and can't wait to see the rewards coming in

Herevolution
United States
Over 6 years using the app
February 19, 2016

My customers get excited about sweet tooth! They love racking up and points. The set up was easy and it has helped my business grow and now they have included social media likes in the free version. It just keeps getting better!!!

Delyla Design
United States
Over 6 years using the app
August 1, 2016

Seems to be great so far! Excited to hear feedback from our customers regarding our new rewards program!

Flirtee Golf
United States
Over 6 years using the app
November 6, 2018

We have been with Smile.io since we joined the shopify platform in February of 2017. It's been a great platform to work on and when an issue does come up (which is not very often), they have a great and knowledgeable team to help you out. Customer service is superb from top to bottom, Thanks Maggie! We recommend using Smile.io.

Hometown Hero
United States
About 6 years using the app
Edited December 6, 2016

Love this app!! Easy to use for me and my shoppers. Wish it had mobile capabilities for when I'm on the go, but the support and service far outweigh any cons. Need help? Ask for Stuart! Kind, patient and ever helpful. Keep up the good work, Sweet Tooth!

Tulip Bloom
United States
About 6 years using the app
September 15, 2023

We have used Smile for the last few years and have found it an intuitive rewards platform - some of the features are a little basic in comparison to other rewards platforms however overall is great value for money.
I had a meeting with Hannah on optimising our program and was happy with her attentiveness and suggestions. Thank you Hannah.

ESTHER & CO.
Australia
About 6 years using the app
Smile.io replied September 16, 2023

Thanks so much for leaving a review! Don't hesitate to inform us if there is any question and we'd be happy to help!

The Smile Team :)

July 19, 2022

I worked with David on some report needs, and he was extremely helpful and continued to reach out to see if I needed any additional help. I appreciated the follow-up.

Tubby Todd Bath Co.
United States
About 6 years using the app
Smile.io replied July 20, 2022

Thank you for your review! We pride ourselves on going the extra mile for our merchants, and your success is our success. We are stoked to hear of your positive experience with David, we are pretty partial as well! 🤩

Cheers,
Joshua - Smile Team 🧙‍♂️

February 15, 2018

Fiona was a star, very quick, very helpful - lets hope the app helps sales!

Oliverjaneltd
United Kingdom
About 6 years using the app
Edited November 6, 2024

Smile has been a great tool for building stronger connections with our customers. Thanks to Lynn for her helpful guidance and support! We look forward to continuing to work together to grow brand loyalty.

Swig Life
United States
About 6 years using the app
Smile.io replied June 22, 2023

Thank so much for taking the time to leave a review and for trusting us with your loyalty program for the last 5 years. We are so glad that you are enjoying our platform and we look forward to helping your business continue to grow for many years to come :)

Edited January 2, 2020

After trying to find something comparable to Smile, my search has ended.
Tried a few high rated reward apps and lost money, time and energy.. so for the time being we'll stick with Smile.
Been with Smile for what seems like forever (when the company was known as Sweet Tooth on the Magento platform).

EDITED TO ADD:
Smile has improved A LOT!
Customer service is on the ball!
Plus there are so many facets to this app, more than any other & to be honest I'm glad I stuck with Smile! We're in the process of updating our website to implement the VIP tiers but have found that Smile has more than just VIP tiers.

Anita Grant
United Kingdom
About 6 years using the app
Smile.io replied June 10, 2019

Hi there! We're sorry to hear you're experiencing issues using our app! We've sent an email your way to help troubleshoot.