Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,481)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

February 15, 2018

Fiona was a star, very quick, very helpful - lets hope the app helps sales!

Oliverjaneltd
United Kingdom
About 6 years using the app
Edited January 2, 2020

After trying to find something comparable to Smile, my search has ended.
Tried a few high rated reward apps and lost money, time and energy.. so for the time being we'll stick with Smile.
Been with Smile for what seems like forever (when the company was known as Sweet Tooth on the Magento platform).

EDITED TO ADD:
Smile has improved A LOT!
Customer service is on the ball!
Plus there are so many facets to this app, more than any other & to be honest I'm glad I stuck with Smile! We're in the process of updating our website to implement the VIP tiers but have found that Smile has more than just VIP tiers.

Anita Grant
United Kingdom
About 6 years using the app
Smile.io replied June 10, 2019

Hi there! We're sorry to hear you're experiencing issues using our app! We've sent an email your way to help troubleshoot.

March 2, 2017

great GUI, support, name, look, free account options, intelligent company!

Www Doglinegroup Com
United States
About 6 years using the app
Edited October 31, 2024

This app has totally transformed our rewards program, making it super engaging for our customers. The setup was a breeze, and their customer service is top-notch – always there when you need them. Highly recommend for any Shopify store looking to boost customer loyalty and sales!

Hannah has been super helpful in making sure our configurations are setup perfectly and also giving guidance on features

Diamond Art Club
United States
About 6 years using the app
Smile.io replied March 31, 2022

Thanks so much for taking the time to leave this review! We appreciate it so much and we are so glad that you had a great experience with the team 🤩

Please don't hesitate to let us know if there is anything else we can help you with 😊

✨ The Smile Team

October 20, 2023

Customer service was wonderful!

K. Ellis Boutique
United States
About 6 years using the app
Smile.io replied October 24, 2023

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

September 8, 2016

Good start from Sweet Tooth. I've just installed this and it hasn't taken long to set up. Particularly impressed with being able to include previous customers so they don't feel penalised.

Fierce Edge
United Kingdom
About 6 years using the app
January 13, 2017

I just set up the Sweet Tooth app and I LOVE it so far. It was seamless in setting up and very intuitive. Normally I would have my web developer do this type of work, but it was not necessary. I am using the free version right now and it has a ton of features already. I will eventually ease into the paid version, which will unlock a number of additional features that I am already wishing that I could have. Great app!

Lurevoshop
United States
About 6 years using the app
Edited February 19, 2020

Got love Smile: Rewards & Loyalty - easy to use and ability to match my store's design without a huge price tag! I needed some assistance recently and Maggie from support came to my rescue! :)

Ecostainable
Australia
About 6 years using the app
Smile.io replied February 20, 2020

Thanks so much for your 5-star review! We're so glad to hear that Maggie was able to help 😊

December 15, 2022

Been using this since we started our store, and very happy with the result it has given us. Highly recommended.

P O D U R
United Kingdom
About 6 years using the app
Smile.io replied December 15, 2022

We are glad to have you as our customer! 💛 Thank you for sharing your kind words with us. 🙏 It means a lot to us and our entire team!

September 28, 2016

Awesome app! Customers are using this app on a consistent basis with us. "Thank you" for developing such a wonderful app!

Couples Playthings 2
United States
About 6 years using the app