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Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its diverse features including WhatsApp and SMS marketing, order and shipping confirmations. They find it user-friendly and praise the support team for their prompt assistance. Key features like the Welcome series and Abandoned cart series are effective in converting potential customers. Merchants report increased sales due to the app's campaign capabilities. The combination of WhatsApp and text notifications, economical pricing, and the Abandoned Cart Recovery feature are highly valued. Merchants also commend the app's ability to send promotional messages and real-time notifications at different stages of order fulfillment. They recommend it for its high click-through rate and time-saving automation features.

November 28, 2023

I have been using for last 3 years, Great app for WhatsApp marketing and sms marketing, order confirmation, shipping confirmation notifications are easily goes to customers, Anisha Pandey is so helpful in setting up and a great support with continuous follow up.

Cotton Decode
Over 1 year using the app
Edited October 13, 2023

Our collaboration with The Convertway has helped in improving customer's post purchase order alert journey at Dot & Key. Their SMS notifications and scratch card gamification are impactful, keeping customers engaged and loyal. What's equally impressive is The Convertway's exemplary sales and after-sales service, ensuring our needs are met promptly. Highly recommended!

Dot & Key
3 months using the app
September 20, 2023

I have been using this service from last 2 month getting good conversions everything is easy to use and team is very supportive.

Homey Complex
2 months using the app
November 16, 2023

Dont trust this company and install this app. Once you have installed then they will start charging even you dint use their app. Their chat person not replying to refund the wrongly charged subscription.
Their sales persons not attending the calls. So be aware and dont install their app. This is pakka cheating company.

3 months using the app
August 23, 2023

I have uninstalled this app by mentioning, that I am not getting a customized template on the growth plan, and the same I get with another service provider at a lesser price. The associate who was coordinating with me refunded my account balance after a long struggle and did not deactivate or delete the account.. It's been more than a week since I have been trying to solve this and the girl has not picked up the phone, She said it will be deactivated or deleted (2FA) today so that I can move on but it isn't happening. These guys are a trap. I am stuck with these guys. I do not recommend this app to anyone.

Tie The Bun
About 1 month using the app
June 15, 2023

Good App for Text Message Notification to Customers. Pricing is also economical , whatsapp and text notification all together in one app.

About 2 years using the app
May 23, 2023

Convertway works Amazingly well. All the flows are tailored in a way to extract maximum sales. Welcome series and Abandoned cart series have converted lot of window shoppers into regular customers.

Convertway team's response is quick, I must really appreciate the way our account Manager Riya Thakur has extended her support and guidance.

Overall : Excellent. Really worth it 100%

The Minikin Store
2 months using the app
April 12, 2023

I have been using the app since almost a month now and I really appreciate how smooth and easy the transition process( from the apps I was using previously) their team of wonderful people made it for me. Especially, my account manager Riya Thakur, she has been very supportive and helpful. You rarely come accross a brand which is so respectful towards their clients. Such a good team the management has built. Kudos and thank you so much.

Homes Venue
5 months using the app
May 11, 2023

My experience with Convertway overall has been good. Our account manager Ms. Riya Thakur helped us a lot with setting up the flows and automation and provided us with good support when needed.

Casewale Dubai
United Arab Emirates
7 months using the app
Edited May 1, 2023

This App is crazy.
From the day I have started using it, my sales have improved by 50-60%.
You can even throw various campaign to the existing customers which helps a lot in boosting the sales.
More importantly, the customer support is amazing.
Would recommend all the e-commerce owners to use this app and it would definitely not disappoint you.

3 months using the app