Reviews (236)

Overall rating
4.4
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for boosting conversions, especially in recovering abandoned carts. It's praised for its user-friendly interface, seamless Shopify integration, and features like WhatsApp and SMS marketing, automation flows, and real-time analytics. The app is easy to set up and performs reliably, even for less tech-savvy users. Support is responsive and helpful, enhancing the onboarding experience. Merchants report improved customer engagement and data-driven marketing strategies.

April 29, 2026

We’ve had a great experience using Convertway so far. The onboarding was smooth and the platform is very easy to set up and manage. A big shoutout to the team for being incredibly supportive and always available when needed.
One of the standout results for us has been the improvement in conversions—we saw a noticeable uplift in abandoned cart recovery, which made a real impact on our revenue. Highly recommended for brands looking to scale efficiently.

GetMyMettle
India
Almost 3 years using the app
April 29, 2026

Convertway has really improved our conversions, especially with abandoned cart recovery. The WhatsApp and SMS marketing works great, and Shopify integration is seamless. Easy to use, reliable delivery, and helpful support—overall a great tool for boosting sales.

Eastman Cast & Forge Ltd
India
Over 2 years using the app
April 29, 2026

Using ConvertWay for WhatsApp automation has been a great experience so far.

The API is smooth, reliable, and easy to integrate. We’re running multiple flows (like abandoned cart and retargeting), and delivery has been consistent without issues.

Special mention to Dhananjay — super helpful and responsive whenever we needed support.

Overall, a solid platform if you’re serious about scaling WhatsApp marketing.

RioRabbit
India
Over 2 years using the app
April 29, 2026

Very easy to set up and use. We’ve seen solid improvements in conversions and repeat purchases through WhatsApp automation. What really stands out is the support team—they’re always available to help, no matter what. We say this after trying out other tools available in the market! Easily one of the better tools out there for retention and engagement.

The Clothing Factory
India
About 2 years using the app
April 29, 2026

I’ve had a positive experience using The ConvertWay for customer communication via WhatsApp and SMS over the past 1 years. Their campaigns and automation flows have helped me engage better with my customers. The KAM team has also been quite responsive and supportive whenever I’ve needed assistance

Alaya Cotton
India
9 months using the app
April 29, 2026

The platform is smooth, easy to use and has really helped us improve customer engagement and conversions for our Shopify store. The automation flows, WhatsApp marketing features, and support team are excellent.

Setup was simple, performance is great. Highly recommended for any eCommerce business looking to scale customer communication and sales efficiently.

Great work by the ConvertWay team

We Herbal | Honest Ayurveda
India
6 months using the app
June 11, 2026

We have had a great experience using ConvertWay for WhatsApp and SMS customer communication. The platform is easy to use, and setting up campaigns and automation flows is simple and efficient. It has helped us stay connected with customers and improve engagement significantly. The support team / KAM is also very responsive and helpful whenever assistance is needed. Overall, it's a reliable solution for customer communication and marketing automation. Highly recommended !

The Old Natural
India
About 1 month using the app
April 23, 2026

Easy to use and requires minimal effort, We have seen repeat purchases increase by around 15% which is exactly what we were aiming for. Highly recommended for other brands, The team has been seamless, responsive , and quick to assist.

Ayurssentials
India
3 months using the app
May 12, 2026

We’ve had a great experience using Convertway. The onboarding was smooth and the platform is very easy to use. A big thank you to team for being supportive and available when needed.
We saw improvements in conversions, abandoned cart recovery, which made a real impact on our revenue.
Highly recommended for brands.

Unigo
India
About 1 month using the app
April 22, 2026

We’ve had a great experience with the WhatsApp integration service. The setup was smooth, and the platform works efficiently for our business needs. A special thanks to Preeti ji and her team for their constant support and prompt assistance throughout the process. They were professional, responsive, and ensured everything was handled seamlessly. Highly satisfied with the overall service and would definitely recommend it to others.

women data
India
3 months using the app