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Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its diverse features including WhatsApp and SMS marketing, order and shipping confirmations. They find it user-friendly and praise the support team for their prompt assistance. Key features like the Welcome series and Abandoned cart series are effective in converting potential customers. Merchants report increased sales due to the app's campaign capabilities. The combination of WhatsApp and text notifications, economical pricing, and the Abandoned Cart Recovery feature are highly valued. Merchants also commend the app's ability to send promotional messages and real-time notifications at different stages of order fulfillment. They recommend it for its high click-through rate and time-saving automation features.

April 3, 2020

Rate was good but service was lil bad I use for abandond carts and found that this Link which one received to my customer was redirect to another site completly bad experince this. need to improve this

Fashion Clearance
3 months using the app
Shipway replied April 6, 2020

Hi Team,
We are sorry for the inconvenience caused, it was one of the rare bug which was fixed immediately once we got to know.

We have been trying to reach you over mail, however there is no response.
We request you to please be considerate on the above review.

Many Thanks.
Team SMS App

June 5, 2018

So far so good. Would get 5 star only if we could track how many abandoned carts we have recovered by the text message! :)

United Kingdom
3 months using the app
March 3, 2018

Good app. Only use it for abandoned checkout recovery messages. It just needs some tools to measure things. Tool to measure clicks on the tiny urls (cart link) and to measure abandoned carts recovered as a result of customers clicking on the tinyurl.

And or an export of all the phone numbers that were sent the message/tiny URL.

Would engender a better cooperative relationship with customers if your pricing were more transparent and structured better. e.g. 80% of our customer phone numbers have iMessage enabled which of course means there is no wholesale telco carrier cost for those.

A PERFECT abandoned checkout product (and one which ultimately MUST be what is used) would integrate abandoned checkout recovery emails with abandoned checkout recovery SMS in order to allow us to pick the correct amount of messages in a sequence whether SMS or email and to stop them if a cart is recovered via either method or otherwise.

Pump Hair Products
4 months using the app
Edited June 8, 2018

Useless. No tracking. No UTM tag. No way to know if the SMS is actually being sent. Can't even have an idea about the conversion rate of this app. Don't know how many clicks it brought etc.......

3 months using the app
July 7, 2019

Simple and useful app. I was using another app earlier who were not responsive. Someone from this app team called next day to confirm if everything was fine and if we faced any issues.
You can customise templates.
They provide some free SMS credits when install the app to test it out.
You can have your own sender id
I liked that you can customise any sms template
Interface is also clean and neat
There is an option to send Marketing sms though I have not used it yet

Also for those who are not clear on charges (I was not clear) - You have to recharge some amount (minimum is $30) and then your balance will be deducted as the SMS is sent according to the SMS charge for the country.

Overall good App.

3 days using the app
February 23, 2022

Pure SCAM and waist of Time & money I pay +60$ better use Klavyio it's 1000 times better, this application not work at all, have try to contact support multiple times and they promise to fix those bugs, CAN NOT even sent TEST SMS to myself, Extremely suspicious results of Delivery for SMS.

United States
2 months using the app
Shipway replied March 1, 2022

Hi Team,
This is not the kind of experience we want our customers to have. We are really sorry for the inconvenience caused to you.
As we can check, the delivery rates of your campaign is more than 90%. Eve in that case our team has also offered you the full refund.

We have been trying to reach you, but there is no response. We request you to please give us one more chance to serve you.

July 19, 2019

Very good app and support thank you so much.

15 days using the app
May 9, 2022

Looks like a company of fraudsters. Everyday you discover a new hidden charge. Dont recommend at all There are better apps in a fraction of cost available

10 days using the app
Shipway replied May 9, 2022

Hi Team,
We apologize for any inconvenience caused to you.
Our pricing is very transparent, and there is no hidden pricing at all. And we have just recently add another premium plan by adding new features.

"fraudsters" is a very strong word and its very demotivating, we strongly object to it.
We really wished, you could have written a review after using our services.

October 23, 2017

This app is easy to setup and is the perfect choice for those that want the "Abandon Cart Recovery feature" or more control than that Shopify already offered.

It would be better if this app also allows me to target only the country I want.

All Tire Supply Llc
United States
7 days using the app
September 23, 2021

I am happy with your app and the customer support service is very good. It is recommended from the side.

About 6 hours using the app